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Sales Support Coordinator

Il y a 3 mois

BourgenBresse, Auvergne-Rhône-Alpes, France Kalhyge Temps plein
Become a Part of KALHYGE: A Leader in Textile and Hygiene Solutions

About KALHYGE: KALHYGE is recognized as a key player in the rental and maintenance of textile products and hygiene solutions, serving a diverse range of clients including healthcare providers, hospitality sectors, catering services, industrial firms, and trade organizations. With 28 ISO 9001 certified facilities and 6 hygiene centers across France, our dedicated team of 2,868 professionals is committed to delivering outstanding local service. We manage over 410 tons of laundry and textiles daily, adhering to stringent microbiological quality standards. Our commitment to sustainable practices is reflected in our membership with the United Nations Global Compact.

Your Opportunity: We are seeking a dedicated Customer Relations Officer to join our team in a full-time permanent role at our Bourg-en-Bresse facility.

Key Responsibilities:

  • Oversee all customer inquiries using SalesForce.
  • Manage invoicing and accounts receivable.
  • Update pricing information: adjust prices with product codes and inform clients of forthcoming changes.
  • Process tour returns: log, manage, and relay information to appropriate departments.
  • Address non-conformities: document in Axapta, communicate with relevant teams or customer service, ensure follow-up, and respond to client queries.
  • Maintain data integrity: ensure accuracy and consistency across various databases.
  • Utilize provided tools effectively (Salesforce, mydeviseur, customer portals, ERP).
  • Handle incoming inquiries and track response metrics.
  • Monitor daily progress on customer requests, keep clients informed, and manage receivables.
  • Educate clients on utilizing the customer portal.
  • Prepare essential information for client meetings, including pre-analysis of identified issues.
  • Ensure thorough follow-up on client accounts: proactive calls, financial assessments, commercial evaluations, billing checks, and optimization strategies.
  • Process customer inquiries, direct them to the relevant departments, and independently address questions.
  • Identify potential clients, assess their specific needs, and suggest additional services.
Candidate Profile:
  • A minimum of a Bachelor's degree or equivalent professional experience.
  • Highly organized, proactive, detail-oriented, self-sufficient, innovative, and an excellent communicator.
  • Previous experience in sales, customer relations, or sales administration is preferred.
  • Proficient in Microsoft Office, particularly Excel, and comfortable with various software applications.
  • Prioritizes customer satisfaction and service excellence.

Why Choose KALHYGE? Join a forward-thinking organization where every employee contributes significantly to our shared success. We emphasize innovation, respect, and a commitment to our employees, clients, and the environment.

Ready to contribute to our mission? We look forward to your application.