Customer Service Representative
il y a 2 semaines
About the Role
We are seeking a highly skilled Customer Service Agent to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and timely support.
Key Responsibilities
- Provide top-notch customer service via phone and email, ensuring prompt and accurate resolution of customer inquiries and requests.
- Collaborate with internal teams to ensure seamless order processing and delivery, meeting customer expectations.
- Escalate customer feedback as necessary, maintaining a high level of customer satisfaction.
Requirements
- Strong analytical and critical thinking skills, with the ability to analyze complex customer issues.
- Excellent oral and written communication skills, with the ability to articulate solutions clearly and concisely.
- Advanced English language proficiency, with the ability to communicate effectively with customers.
- Strong teamwork and problem-solving skills, with the ability to work collaboratively in a fast-paced environment.
- Self-motivation and a strong desire to achieve and exceed customer satisfaction goals.
About Snaphunt
Snaphunt is a leading provider of customer-centric operational support services, specializing in high-touch, high-value support for fast-moving technology companies. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
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