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Enterprise Account Growth Specialist
Il y a 2 mois
About the Role
We are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA region.
Key Responsibilities
- Manage key account relationships and develop strategic plans to drive customer adoption and growth.
- Collaborate with cross-functional teams, including sales, professional services, and support, to ensure seamless customer delivery and maximize customer value.
- Develop and execute customized product delivery plans to meet customer security priorities and drive business outcomes.
- Partner with sales teams to identify expansion opportunities and ensure successful renewals.
- Provide expert guidance and support to customers throughout their journey, ensuring they achieve their desired outcomes.
Requirements
- 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements.
- Specialization in software product and service delivery to strategic customers, with expertise in cloud security, DevSecOps, network security, or security operations.
- Proven track record of driving business value for customers, including interacting with C-suite teams at various levels of technical and non-technical depth.
- Expertise in customer guidance throughout their journey, focusing on value realization, managing customer escalations, and negotiating successful resolutions.
- Fluent French speaking skills alongside English is required for this role.
About Us
Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing innovative solutions to protect our digital way of life. We celebrate diversity and inclusion, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
