Senior IT Support Specialist
il y a 2 semaines
Believe is seeking a highly skilled and experienced Senior Helpdesk Technician to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support to our employees, ensuring that they have the tools and resources they need to succeed.
Key Responsibilities:- Technical Support: Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, and AV equipment. Provide timely and effective support to ensure minimal disruption to business operations.
- User Support & Customer Service: Deliver high-quality customer service by assisting end-users in resolving IT issues and improving their technology experience. Provide hands-on support for workplace technologies, including meeting room setups, video conferencing systems, and mobile devices.
- Hardware & Software Deployment: Manage inventory of IT assets and ensure regular maintenance and upgrades of workplace technologies. Lead the rollout of new hardware, software, and workplace systems to ensure minimal disruption to business operations.
- Asset Management and Inventory Control: Maintain and update the inventory of all IT equipment (laptops, desktops, etc.). Ensure timely hardware enrolment, refresh, and decommissioning of old devices. Track software licenses, warranties, and ensure compliance with company policies.
- Deployment and Configuration: Prepare and deploy new hardware to end-users, including installation and configuration of required software. Ensure secure setup and proper configuration of operating systems and security software.
- Mentorship and Team Leadership: Assist in mentoring and guiding junior technicians, providing technical knowledge, and helping them develop troubleshooting skills. Share best practices and knowledge to ensure consistent support standards across the team.
- Collaboration and Communication: Act as a liaison between end-users, IT departments, and third-party vendors to ensure effective communication and issue resolution. Collaborate with IT management and project teams to identify and implement workplace technology improvements.
- Project Involvement: Participate in IT projects related to workplace technology, including system upgrades, office relocations, and infrastructure enhancements. Contribute to the planning, testing, and execution of new workplace technology initiatives.
- Education & Experience: Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience. 5+ years of experience in IT support or workplace technology roles.
- Technical Skills: Expertise in Windows, macOS, and mobile device operating systems. Experience with IT infrastructure, including network equipment, routers, and switches. Proficiency in video conferencing tools (Zoom, Microsoft Teams), AV equipment, and meeting room setups. Familiarity with IT ticketing systems (JIRA, GLPI) and remote support tools.
- Soft Skills: Strong problem-solving and analytical abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills.
- Set the tone with us: Believe is a fast-growing company that values individual and collective impact. We are committed to having a workforce that is representative of the community we serve.
- Rock the job: We offer a range of benefits, including a wellness program, remote working policy, and access to Eutelmed, a digital mental health and well-being platform.
- Sing in harmony: We are committed to diversity, equity, and inclusion, and offer an ambassador program and a sustainable mobility package.
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