Customer Success Manager
il y a 3 semaines
Sidetrade is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving adoption and outcomes for our enterprise clients, leading to renewals, expansion, and advocacy.
As a Credit Manager with 8+ years of experience in large organizations, you will leverage your expertise to support CFOs and Credit Managers of global enterprises. Your strong client-facing skills, excellent time management, and presentation skills will enable you to effectively communicate with key stakeholders and analyze customer health metrics.
You will be the main point of contact between Sidetrade and a set of named enterprise accounts, providing insights to customers to ensure they get the most out of our solution(s). You will also be the voice of the customer when dealing with our Product Management, Professional Services, and Support teams.
Key Responsibilities:
- Manage a portfolio of enterprise clients with projects running simultaneously
- Identify upsell and cross-sell opportunities and collaborate closely with the Sales team
- Understand each customer's outcomes by communicating with key stakeholders, analyzing customer health metrics, and running Customer satisfaction surveys
Requirements:
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client-facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics, or relevant field
- Fluent in English & French
- Open to some travel to meet with customers
At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.
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