Customer Experience Director
il y a 4 jours
At Teads, we strive to deliver exceptional experiences for our clients through every interaction. To achieve this, we believe that:
- Every team member plays a vital role in making this experience efficient, strategic, and beneficial for our clients.
- The sum of all interactions that a client has with the Teads brand impacts their overall experience, and no detail is too small to perfect.
- By being proactive and intuitive, we can leave our clients feeling energized.
About the Role
As a member of the Customer Experience team, the Customer Experience Manager will be part of a regional team responsible for setting up, optimizing, and performing advertising campaigns. The Customer Experience Manager will support the Branding Customer Experience Team in their account cultivation and growth efforts, managing a portfolio of 20-30 client initiatives in both managed service and programmatic capacities. The Customer Experience Manager will also oversee the accurate tracking of data related to campaign delivery and be responsible for timely and effective communication with internal parties and clients.
Responsibilities
The ultimate goal of the Customer Experience Manager is to achieve the desired outcomes. To achieve this, we envision the Customer Experience Manager spending their time in the following ways:
Activation and Delivery
- Oversee the post-sale process, including campaign setup, pacing, and delivery, incremental revenue generation, and post-campaign analysis.
- Lead preparation for campaign activation through clear and concise communication efforts with clients.
- Analyze performance data to highlight key trends.
- Be the primary point of contact for all client communication post-sale.
- Plan and execute multiple incremental revenue prospecting plans each quarter.
- Assist in onboarding customers to our self-service buying platform.
- Help internal staff development through consistent and thorough knowledge sharing exercises.
Qualifications
- A minimum of one to three years of relevant work experience at a digital media agency, publisher, SSP, DSP, or AdTech company.
- Vast digital media industry knowledge and a vested passion in understanding how trends impact day-to-day work, including branding advertising, programmatic advertising, third-party vendors, and more.
- A proven track record of exceptional time management, effectively planning long-term and big-picture projects while maintaining day-to-day effectiveness.
- Continually promotes and achieves high standards of quality at work, applies attention to detail to execution, and constantly looks for problems to solve and ways to improve.
- A track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment over a sustained period of time.
- Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive, and a creative thinker.
- Adept at navigating the intricacies of tactical systems and processes, such as third-party ad servers, verification vendor platforms, DSPs, Salesforce, and more.
- Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders.
- Possesses exceptional written and verbal communication skills.
- Takes a collaborative approach to work, understands the limitations of their own perspective, and works hard to understand the interests and perspectives of others.
- A team player.
- French is mandatory, English is a plus.
About Teads
Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data, and AI optimization technologies. For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world's best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand-safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions. Teads partners with leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.-
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