Customer Service Representative

il y a 5 jours


Suresnes, Île-de-France Marken Temps plein

Job Summary

We are seeking a highly skilled and detail-oriented Clinical Trial Support Specialist to join our team at Marken. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of clinical trials.

Main Responsibilities

  • Monitor shipments and ensure timely delivery and collection
  • Develop and maintain excellent relationships with clients, internal teams, and external partners
  • Process booking requests and generate shipping documentation as needed
  • Liaise with global and domestic teams to meet client requirements
  • Work with local service providers to ensure efficient logistics transfer
  • Enter clinical trial sites into our internal database
  • Provide general support to clients and internal teams via phone and email
  • Prepare and distribute project documentation
  • Filing and archiving as required

Requirements

  • Proficient in Microsoft Suite (Excel, Word, Outlook)
  • Strong computer skills
  • Understanding of aviation/airline networks
  • Excellent communication and problem-solving skills
  • Flexibility in working hours, including weekends
  • Fluent communication skills in English and French

About Marken

Marken is a leading provider of clinical drug product storage and distribution services, with a state-of-the-art GMP-compliant depot network and logistic hubs worldwide. We offer a range of services, including direct-to-patient and home healthcare services, biological sample shipments, and biological kit production.

Join Our Team



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