Customer Service Representative
il y a 5 jours
Job Summary
We are seeking a highly skilled and detail-oriented Clinical Trial Support Specialist to join our team at Marken. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of clinical trials.
Main Responsibilities
- Monitor shipments and ensure timely delivery and collection
- Develop and maintain excellent relationships with clients, internal teams, and external partners
- Process booking requests and generate shipping documentation as needed
- Liaise with global and domestic teams to meet client requirements
- Work with local service providers to ensure efficient logistics transfer
- Enter clinical trial sites into our internal database
- Provide general support to clients and internal teams via phone and email
- Prepare and distribute project documentation
- Filing and archiving as required
Requirements
- Proficient in Microsoft Suite (Excel, Word, Outlook)
- Strong computer skills
- Understanding of aviation/airline networks
- Excellent communication and problem-solving skills
- Flexibility in working hours, including weekends
- Fluent communication skills in English and French
About Marken
Marken is a leading provider of clinical drug product storage and distribution services, with a state-of-the-art GMP-compliant depot network and logistic hubs worldwide. We offer a range of services, including direct-to-patient and home healthcare services, biological sample shipments, and biological kit production.
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