Client Voice Program Manager
il y a 1 jour
The LVMH Digital Division is seeking a Client Voice Program Manager to contribute to the creation, analysis, development, and optimization of LVMH customer experience.
Key Responsibilities:- Accompany LVMH Maisons to identify, select, and deploy client voice solutions.
- Support the entry of new Maisons within the program.
- Lead customer experience measurement and analysis using the Net Promoter Score (NPS) as KPI.
- Produce meaningful insights to enhance data-driven business processes and products.
- Contribute to the creation of actionable customer experience optimization insights.
- Graduated from a Business or Engineering school.
- 5-10 years of experience in customer experience optimization and retail performance management.
- Data-driven mindset and analytical skills.
- Excellent communication and interpersonal skills.
- English speaking and writing is a must.
The ideal candidate will have a passion for omni-channel topics and a strong ability to effectively prioritize work and manage projects.
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