Client Voice Program Manager

il y a 1 jour


Paris Louvre, Île-de-France LVMH Temps plein
Job Title: Client Voice Program Manager

The LVMH Digital Division is seeking a Client Voice Program Manager to contribute to the creation, analysis, development, and optimization of LVMH customer experience.

Key Responsibilities:
  • Accompany LVMH Maisons to identify, select, and deploy client voice solutions.
  • Support the entry of new Maisons within the program.
  • Lead customer experience measurement and analysis using the Net Promoter Score (NPS) as KPI.
  • Produce meaningful insights to enhance data-driven business processes and products.
  • Contribute to the creation of actionable customer experience optimization insights.
Requirements:
  • Graduated from a Business or Engineering school.
  • 5-10 years of experience in customer experience optimization and retail performance management.
  • Data-driven mindset and analytical skills.
  • Excellent communication and interpersonal skills.
  • English speaking and writing is a must.

The ideal candidate will have a passion for omni-channel topics and a strong ability to effectively prioritize work and manage projects.



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