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Technical Support Assistant

Il y a 2 mois


Lyon, Auvergne-Rhône-Alpes, France ARCHIMED Temps plein

12-Month Work-Study Contract

About ARCHIMED

ARCHIMED is a prominent investment firm dedicated exclusively to the healthcare sector, with a global presence across Europe, North America, and Asia. Our unique blend of operational, medical, scientific, and financial expertise enables us to act as both a strategic and financial ally to healthcare enterprises. Our primary focus areas include Biopharma Products, Consumer Health, Healthcare IT, In Vitro Diagnostics, Life Science Tools & Biologic Services, MedTech, and Pharma Services.

We assist our partners in international expansion, acquisitions, innovation, and enhancement of their products and services. Managing €8 billion across various funds, ARCHIMED is recognized for operating the largest healthcare-only private equity fund led by a European-based General Partner. Since our inception, we have been committed to impact investing, both directly and through our EURÊKA Foundation.

The Team

• An international team comprising over 30 nationalities, bringing together diverse educational backgrounds and experiences in investment, medical, scientific, strategic, and operational fields.
• Our team includes alumni from prestigious institutions such as INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, and Dartmouth.
• Professional experiences span across Private Equity (3i, Siparex, USS Ltd, Barings, capiton), Consulting (A.T. Kearney, Bain, McKinsey), M&A (Lazard, EY, KPMG, PwC), and Industry (Biotronik, Cerba, Pharmacy, Veterinary).

Your Role

As a member of the IT team, you will play a vital role in enhancing and optimizing data management by addressing practical business challenges. Your responsibilities will include:

  • Providing operational support to the IT project manager.
  • Planning, setting up, and configuring workstations along with their software and hardware components.
  • Responding to IT and technical inquiries from users.
  • Managing user requests and resolving issues.
  • Overseeing requests (tickets, emails, hotline) and ensuring proper follow-up.
  • Drafting and adhering to IT processes.
  • Identifying opportunities for improvement and automation of tasks to enhance the quality of IT support.

Profile

If you possess the following qualifications, we encourage you to consider this opportunity:

  • You are a student (minimum 2 years of secondary studies) specializing in systems and networks.
  • You ideally have prior experience in a corporate environment.
  • You are eager to work in a rapidly growing company and are seeking a 12-month work-study program.
  • You demonstrate strong service orientation and communication skills, are meticulous, and possess adaptability.
  • You are capable of working independently, proposing solutions, and taking initiatives to fulfill your responsibilities.
  • You are fluent in English (both written and spoken).

Technical Environment:

  • Familiarity with operating systems (Windows PC and Servers).
  • Proficiency in essential tools (MS Office, Internet Explorer, Outlook, etc.).
  • Experience in creating and maintaining procedures.
  • Knowledge of networking and/or programming is a plus.