Tiffany Team Manager

il y a 4 semaines

Paris, Île-de-France Tiffany & Co. Temps plein

As a key member of the Tiffany & Co. store management team, the Team Manager will play a vital role in leading, developing, and supporting sales, operations, and security team members to achieve sales targets, develop clients, and elevate the Tiffany store experience.

The Team Manager will assume oversight for the store when the Store Manager/Sales Manager is not present, ensuring seamless operations and exceptional client service.

Key responsibilities include:

  • Managing and motivating the team to consistently achieve or exceed store sales targets.
  • Demonstrating sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively.
  • Driving business through key product pillars and KPIs.
  • Partnering with Store/Sales Manager to create, communicate, and execute a vision for the sales team.
  • Regularly communicating corporate strategies and initiatives to Client Advisors to increase sales.
  • Partnering with Store/Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Client Advisors.
  • Using sales reporting tools to create recommendations for increasing sales.

Clienteling and Service Excellence:

  • Driving client development activities among individual team members to cultivate new and existing clients.
  • Partnering with Store/Sales Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty.
  • Partnering with Store/Sales Manager to execute the Clienteling Program to develop new customer base and grow the existing business.
  • Partnering with and ensuring Client Advisors capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
  • Partnering with and ensuring Client Advisors execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations.
  • Assisting in managing current customer base by cultivating new relationships and migrating existing customers at higher levels.
  • Supporting key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.
  • Partnering with to use the available coaching tools to ensure employees are providing a consistent luxury experience.

Operational Excellence:

  • Championing operations efficiency and effectiveness. Challenging the standards to seek continuous improvement.
  • Ensuring exceptional operational support to drive sales and service.
  • Managing efficient back of house and ensuring consistency with established operational procedures. Identifying and executing efficiencies and best practices.
  • Ensuring compliance with all internal control procedures.

Talent Management:

  • Partnering with Store/Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
  • Networking and recruiting to build a pipeline of diverse, multi-lingual, highly skilled talent.
  • Continuously training, coaching, and providing qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Setting and communicating clear and challenging goals.
  • Leveraging and utilizing training and development offerings to effectively support growth and development to drive performance.
  • Partnering to develop individual action plans with Client Advisors to increase sales and improve performance.

Requirements:

  • Minimum of 3 years of retail or luxury retail management experience or relevant customer-related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems, and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Strong leadership skills and the ability to engage and motivate team members.
  • The ability to inspire trust, integrity, fairness, and professionalism both with clients and staff members.
  • Strong verbal and written communication skills.
  • Proven ability and desire to work in a fast-paced, changing environment.

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