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Tiffany & Co. Store Manager

il y a 1 mois

Paris, Île-de-France Tiffany & Co. Temps plein
Job Summary:

The Team Manager will support the Store Manager/Sales Manager in leading, developing and supporting the sales, operations and security team members to meet and exceed sales target, develop clients and elevate the Tiffany store experience. They will assume oversight for the store when the Store Manager/Sales Manager is not present.

Key Responsibilities:

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.
Manage and motivate the team to consistently achieve or exceed store sales target.
Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively modeling the Tiffany Experience.
Drive business through key product pillars and KPIs.
Partner with Store/Sales Manager to create, communicate and execute a vision for the sales team.

Clienteling and Service Excellence:

Drive client development activities among individual team members to cultivate new and existing clients.
Partner with Store/Sales Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty.
Partner with Store/Sales Manager to execute the Clienteling Program to develop new customer base and grow the existing business.

Operational Excellence:

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.

Talent Management:

Partner with Store/Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Requirements:

Minimum of 3 years of retail or luxury retail management experience or relevant customer related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Strong leadership skills and the ability to engage and motivate team members.
The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
Strong verbal and written communication skills.
Proven ability and desire to work in a fast-paced, changing environment.

About Tiffany & Co.:

Tiffany & Co. is a luxury jeweler and specialty retailer that has been a leader in the industry for over 183 years. We are committed to providing our customers with the highest level of service and quality products. Our employees are passionate, kind, and professionally committed, and we continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. We are looking for a talented and motivated individual to join our team as a Team Manager.