Operations Support Manager
il y a 1 semaine
About the Role
The Operations Support Manager plays a critical role in providing focused regional end-to-end project management, data analysis, and presentation of results to regional and global executive-level clients. This is a highly independent role requiring intensive collaboration with both internal and client stakeholders and senior managers.
Key Responsibilities
- Collaborate with the Regional Director of Security Operations, Regional Security Managers, Business Analysts, and Program Coordinators to collect, review, and submit weekly reports and trend analysis of significant security events to regional and global client leadership.
- Manage and respond to requests for information from executive clients at the Director level and above.
- Act as a liaison officer between Securitas leadership and client leadership.
- Project manage selected strategic initiatives designed to drive process improvements across the enterprise.
- Analyze the results of existing programs and impact of proposed changes and present findings to leadership.
- Present to large groups of internal and client stakeholders regarding status of projects and data analysis of ongoing initiatives.
- Build frameworks and methodology for implementation of initiatives from the client.
- Regularly organize and facilitate meetings and provide status updates to the client.
- Update and create procedural documentation in collaboration with subject matter experts.
- Schedule, facilitate, and take notes for client and internal meetings.
- Provide operational support as needed as assigned by the RDSO.
- Identify opportunities for process improvement and recommend changes to workflows and operating practices to improve efficiency.
- Supports the end-to-end process and project schedules for implementing security operations and EHS at new sites and site expansions.
- Maintain a customer service approach to problem-solving and work with clients to find solutions to questions or concerns.
- At the direction of the RDSO, perform other duties as assigned to ensure the overall success of the Datacenter Physical Security program.
Requirements
- Must be at least 18 years of age.
- Must have a reliable means of communication, such as a cell phone.
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the country the position is based out of.
- Must have the ability to speak, read, and write English.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company's pre-employment screening process, including a drug screen and background investigation.
Preferred Qualifications
- Bachelor's degree and two years of related experience required, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.
- Intermediate-level skill using Microsoft Office applications, including PowerBI, PowerPoint, Word, Excel, OneNote, Teams, and SharePoint.
- 2-4 years of project management experience.
- Certified Associate in Project Management (CAPM) or certification obtained within one year of hiring; Project Management Professional (PMP) certification preferred.
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
About the Team
Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values: Securitas' core values - Integrity, Vigilance, and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
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