Aerostructures Support Manager
il y a 1 semaine
Job Summary:
Spirit AeroSystems is seeking a highly skilled Customer Support Sr. Manager to lead our global customer service team. As the primary liaison between customers and company executive management, you will be responsible for ensuring timely responses to customer inquiries and monitoring the status of repair processes to meet customer satisfaction and turn times.
Key Responsibilities:
- Lead a multi-site, global customer support team and develop standard processes across all sites
- Develop and maintain positive customer relationships and address customer concerns in a proactive manner
- Answer complex customer inquiries on product availability, part interchangeability, maintenance, and order status
- Inform company personnel of incoming customer orders
- Monitor processing of all customer requests and orders to ensure customer requirements are met
- Coordinate the resolution of customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
- Proactively communicate with customers to acknowledge receipt of requests and provide status reports
- Act as focal point for all incoming and outgoing written and verbal communication with assigned customers
- Keep sales department personnel informed of customer activity and issues
- Develop and provide periodic repair order status reports to company management and customers as required
- Ensure the company provides high-quality services during customer visits, trade shows, and product demonstrations
- Complete special projects and other duties as assigned
- Maintain knowledge of Spirit organization and products to provide appropriate information and support to customers
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