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Client Success Strategist F/H
Il y a 3 mois
Grafton Recruitment is collaborating with a prestigious software company, recognized as a frontrunner in digital innovation, document management, and online marketing. We are in search of a Customer Success Manager/Account Manager to enhance their team.
Key Responsibilities- Assist clients in navigating their digital transformation with defined objectives and measurable outcomes,
- Optimize the value derived from purchased products and services, ensuring a strong return on investment,
- Foster increased adoption and utilization of solutions through a structured approach,
- Cultivate robust relationships with senior executives in major European corporations,
- Formulate account strategies and success frameworks to retain clients, promote services, and reduce client turnover,
- Assess account performance and proactively address any challenges,
- Create a comprehensive post-sale strategy for your portfolio to guarantee clients achieve maximum value from their investments,
- Exhibit leadership and profound industry knowledge.
The ideal candidate possesses a background in account management within the digital marketing sphere (including analysis, optimization/conversion, and/or social media).
They should have substantial experience managing a complex, global, and strategic account portfolio at a senior level.
We seek an adaptable, determined, and results-driven individual, with fluency in English and Spanish being advantageous. Communication will primarily occur in English with international teams in this role.
