Customer Success Strategist

il y a 1 semaine

Paris, Île-de-France Blue Yonder Temps plein
Senior Customer Success Advisor

We are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.

Key Responsibilities:
  • Develop and execute customer success strategies to drive adoption and expertise within Blue Yonder solutions.
  • Serve as primary point of contact for non-commercial relations and general escalation management.
  • Monitor and drive adoption metrics, including deployment, utilization, and value realization.
  • Understand customers' industry and business processes.
  • Own strategic customer account meetings and regular check-ins.
  • Develop and manage a long-term adoption and value realization plan for each customer.
  • Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS.
  • Provide value-added recommendations to customers on industry trends and best practices.
  • Build and maintain relationships with key C-Level customer sponsors.
  • Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders.
  • Serve as a customer advocate in driving industry and Blue Yonder best practices.
  • Perform business development within their accounts, identifying cross-selling and up-selling opportunities.
  • Identify strategic risks and take action for resolution.
Specific Goals:
  • Customer adoption of SaaS technology.
  • Customer referenceability, including speaking at JDA events, case studies, etc.
  • Customer SaaS solution expansion.
  • Driving value for clients via specific QBRs, leveraging value-based metrics of clients' SaaS solutions.
Requirements:
  • 10+ years of consulting, professional services, implementation, customer success management, or account management experience.
  • Ability to travel within region up to 60% of the time to be onsite with customers.
  • Excellent written and verbal communication & presentation skills.
  • Strong negotiation and stakeholder management skills.
  • Experience in interacting with C-Suite Executives.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Data-driven with a commitment to drive/track consistent engagement process.
  • Strong business and analytical acumen.
  • Knowledge and understanding of SaaS technology landscape.
  • Degree standard qualification.

Our Values

We are committed to fostering an inclusive environment where everyone can thrive. Our values unite us and drive our success – and the success of our customers. If you share our values, let's connect and explore how you can contribute to our mission.

At Blue Yonder, we believe in the power of diversity, inclusion, and value & equality (DIVE). We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Join us in our journey to make a positive impact and drive innovation.

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