Customer Success Manager

il y a 4 jours


Paris, Île-de-France iscod alternance Temps plein
Mission

L'iscod alternance recherche un(e) Customer Success Manager pour préparer l'une de nos formations diplômantes reconnues par l'Etat, de niveau 5 à niveau 7.

Vous aurez pour missions principales :

  • Gérer les demandes client en répondant précisément et rapidement à leur demande pour toujours leur garantir une expérience fluide et agréable
  • Remonter les demandes clients et proposer des améliorations à notre équipe tech pour offrir une expérience parfaite en ligne
  • Améliorer les process en continu afin d'optimiser l'expérience de nos clients
  • Communiquer de manière proactive sur la résolution de problèmes clients
  • Identifier, analyser les feedbacks clients et être force de proposition dans les solutions à mettre en place
Compétences requises

Vous êtes le/la candidat(e) idéal(e) si :

  • Tu as la fibre entrepreneuriale et la détermination du commercial
  • Le travail ne te fait pas peur Tu aimes les défis, les responsabilités et concrétiser tes idées
  • Curieux(se), débrouillard(e), tu sais travailler en autonomie et apprends vite
  • Tu es sociable, enthousiaste, avec un contact et un relationnel naturels et faciles permettant d'instaurer un lien de confiance avec tout type d'interlocuteurs
  • Tu es résilient(e), tu n'abandonnes pas facilement, tu sais rebondir et t'adapter
  • Niveau M1 ou M2 école de commerce de préférence
  • Une expérience en business development / CSM ou start-up est un plus

Vous êtes éligible à une formation Bac+2 à Bac+5 (diplôme validé ou en cours de validation)

Poste basé à Paris (75)

Rémunération selon niveau d'études + âge.

Formation prise en charge à 100% par l'entreprise.


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