Customer Success Manager

il y a 4 semaines

Paris Louvre, Île-de-France OVHcloud Temps plein
Job Description

As a Customer Success Manager at OVHcloud, you will play a crucial role in ensuring the adoption and satisfaction of our customers. Your primary responsibility will be to build and maintain strong relationships with your portfolio of customers, acting as a trusted advisor and advocate for their needs within our organization.

Key Responsibilities:
  • Trusted Advisor: Develop and maintain a strong, trustworthy relationship with your customers, understanding their business needs and providing tailored solutions to meet their goals.
  • Collaboration: Work closely with cross-functional teams to ensure customer needs are incorporated into our product development process, driving innovation and improvement.
  • Customer Advocacy: Act as a champion for our customers, ensuring their voice is heard and their concerns are addressed within OVHcloud.
  • Onboarding and Adoption: Assist customers in getting started with our products or services, providing training and resources to ensure a smooth onboarding experience.
  • Expansion and Growth: Help customers grow their usage of OVHcloud's services, reducing time-to-value and increasing account income through cross-selling and upselling.
Future Impact:

In 6 months, you will complete onboarding and training to become a proficient OVHcloud solution expert. You will manage a portfolio of customers, supporting them daily in using our products or services, monitoring action plans, and analyzing results and performance indicators.

In 1 year, you will develop and enforce customer interactions, become a CSM Referent to at least one Sales cluster, lead international OVHcloud initiatives, and undertake loyalty initiatives with the product and marketing team.

Requirements:
  • Customer-centric approach with demonstrable experience in customer-facing interactions.
  • Experience in the Information Technology field, with knowledge of cloud, network, operating systems, storage, and/or virtualization.
  • Strong interpersonal skills, including diplomacy, eloquence, enthusiasm, and commercial flair.
  • Communication skills in English (B2 level required).
  • Dedication to having a positive impact on internal and external contacts.
  • Able to evaluate and control risk, manage conflict situations, and work autonomously.
  • Organized, disciplined, and team-oriented with excellent collaboration skills.
Preferred Qualifications:
  • Vertical and sector knowledge.
  • ITIL certification.

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