Account Development Manager
il y a 1 mois
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Job SummaryIn this position, you will drive strategy to identify and engage with accounts that are either potential new business opportunities or require ongoing nurturing through a multi-channel approach including telephone sales activity. Consistently delivering on the Company's strategy of managing active and prospective accounts by targeting timely and focused content to ensure meaningful relationships are developed.
Key Responsibilities- Achieve or exceed assigned sales objectives.
- Analyzes complex account and industry activity with the assistance of management, and Business Intelligence (BI), to develop plans for a portfolio of accounts for specific market segments to drive engagement.
- Initiates and manages effective relationships with active and prospect clients in order to determine near and future clinical development needs; includes prioritizing accounts, engagement pathways and ongoing nurturing objectives.
- Maintains effective and meaningful relationships with developed leads on a continuous basis; participates with management in the development and implementation of engagement and targeted activity planning; works to an agreed coverage target.
- Delivers the Company's messaging on differentiators, effectively communicating this to clients; can advance sales and engagement discussions through a thorough understanding of the client's challenges in business needs, and alignment to Company strengths.
- Documents and monitors progress in Customer Relationship Management (CRM) software, including lead generation details, tracking contacts, and pertinent follow-up information.
- Initiates and prioritizes use of internal and external data and technology to conduct research and monitors factors within accounts to assess a strategy for engagement to capitalize on opportunities.
- Establish and maintain an appropriate internal network for business needs, including but not limited to, Business Development and Business Units.
- Validates internally in Company and coordinates smooth transfer of Account Development clients to Business Development.
- Leverages from all meetings and conferences with Business Development to generate leads and engagement with current and new accounts owned by Account Development or unassigned accounts.
- Participates in Business Development processes and meetings to ensure consistency and alignment to Business Development activity.
- Generates and analyzes reports to manage Account Development metrics and KPIs.
- BA/BS degree in a biological science, related field, or equivalent combination of education and experience.
- 2-5 years of Inside Sales experience, Lead Generation, Customer Relationship development and management, predominantly via phone is required.
- Proficiency in both written and spoken English is essential (German is a plus).
- May have working knowledge of clinical development.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail.
- CRM skills in managing a customer relationship database beneficial.
- Effective written interpersonal, and presentation skills.
- Ability to conduct research using various online resources.
- A sales disposition and inquisitive problem-solving skills relating to diligently qualifying and researching clients.
- Above average attention to detail, accuracy and organizational skills. Ability to perform several tasks simultaneously to meet deadlines preferred.
- Ability to demonstrate persistence and achievement in hitting targets.
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