Client Engagement Partner
il y a 4 semaines
We're seeking a highly experienced Client Engagement Partner to spearhead our mission of data-driven business transformation with our most strategic customers. As a key addition to our broader Value Engineering team, you will play a crucial role in Celonis' growth strategy.
The Client Value Partner (CVP) role is a critical position that will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. You will be the primary accountable lead and trusted advisor, dedicated to driving value for the assigned account patch.
Key responsibilities include:
- Developing and maintaining strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
- Ensuring engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Mentoring customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentoring and coaching team members, providing guidance and support for their success, and offering feedback to managers on team performance.
Additionally, you will be responsible for:
- Driving customer value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Organizing and leading customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
- Acting as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
- Collaborating on innovation or new asset development in specific domains, and contributing to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
We seek experienced professionals with a proven track record in leading cross-functional teams, managing executive relationships, driving profitable growth, and blending deep process and industry expertise with strong analytical and consulting skills. If you're passionate about driving business transformation and have a strong background in customer success, value engineering, or a related field, we encourage you to apply.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Client Engagement Partner
il y a 4 semaines
Paris, Île-de-France Celonis SE Temps pleinAbout the RoleCelonis is seeking a highly skilled Client Engagement Partner to join our team. As a Client Engagement Partner, you will be responsible for driving customer value and satisfaction by leading extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base.Key ResponsibilitiesDevelop and maintain strong...
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