Customer Success Manager

il y a 4 jours


Paris, Île-de-France Sendinblue Temps plein
Customer Success Manager - Public Sector Expert

At Brevo, we're on a mission to deliver unparalleled customer experiences. As a Customer Success Manager - Public Sector Expert, you'll play a critical role in ensuring our public sector clients get the most out of our platform. Your expertise in managing public sector clients will be invaluable in building and maintaining strategic relationships with key French institutions.

Your key objectives will be to define critical goals and KPIs tailored to the specific needs of public sector clients, guide them toward achieving those objectives, and be the voice of the customer to our Product team.

What we're looking for:
  • At least 2 years of experience in CRM or as a CSM with a specialization in managing public sector clients
  • A strong understanding and interest in the challenges, constraints, and decision-making processes specific to public institutions
  • Experience in managing public sector procurement cycles and familiarity with public sector sales processes
  • Fluent in French and English
  • Customer-centric
  • Strong ability to understand, manage and drive customers needs and strategy
  • Proven track record of sustained target achievement
  • Excellent presentation, written and oral communication skills (French & English)
  • Ability to drive issues resolution and work in collaboration with all departments
  • Proactive, autonomous and efficient
  • Data-driven
  • Team player


What we offer:
  • Unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite
  • Inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents

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