Customer Support Specialist
il y a 2 semaines
Vous rejoignez notre équipe de support client à OVHcloud en tant que représentant de service client. Votre mission est de fournir une expérience client exceptionnelle en répondant aux demandes des clients et en résolvant les problèmes techniques.
Compétences requises- Maîtrise de l'anglais à l'écrit et à l'oral (niveau B2)
- Connaissance d'un CSM (Service Now)
- Capacité à travailler de manière autonome et à gérer plusieurs cas en même temps
- Polyvalence et sens de l'organisation
- Appétence pour l'informatique et les technologies de l'information
- Répondre aux demandes des clients et résoudre les problèmes techniques
- Travailler en équipe avec les autres services pour garantir la bonne gestion des demandes clients
- Contribuer à l'image de marque d'OVHcloud en fournissant un service de haute qualité
- Effectuer des formations initiales aux process de facturation
- Acquérir les bonnes pratiques nécessaires à un traitement efficace des demandes clients
- Travailler dans un environnement en évolution rapide
- Avantages sociaux et bénéfices
- Opportunités de formation et de développement
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