Customer Support Specialist

il y a 2 semaines


Bordeaux, Nouvelle-Aquitaine, France OVHcloud Temps plein
Customer Support Representative

Vous rejoignez notre équipe de support client à OVHcloud en tant que représentant de service client. Votre mission est de fournir une expérience client exceptionnelle en répondant aux demandes des clients et en résolvant les problèmes techniques.

Compétences requises
  • Maîtrise de l'anglais à l'écrit et à l'oral (niveau B2)
  • Connaissance d'un CSM (Service Now)
  • Capacité à travailler de manière autonome et à gérer plusieurs cas en même temps
  • Polyvalence et sens de l'organisation
  • Appétence pour l'informatique et les technologies de l'information
Responsabilités
  • Répondre aux demandes des clients et résoudre les problèmes techniques
  • Travailler en équipe avec les autres services pour garantir la bonne gestion des demandes clients
  • Contribuer à l'image de marque d'OVHcloud en fournissant un service de haute qualité
  • Effectuer des formations initiales aux process de facturation
  • Acquérir les bonnes pratiques nécessaires à un traitement efficace des demandes clients
Avantages
  • Travailler dans un environnement en évolution rapide
  • Avantages sociaux et bénéfices
  • Opportunités de formation et de développement

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