Customer Support Specialist
il y a 1 mois
Votre rôle
Vous rejoignez l'équipe de support client d'OVHcloud en tant que représentant de support client. Votre mission est de fournir un service de haute qualité aux clients, en répondant à leurs demandes et en résolvant leurs problèmes de manière efficace.
Vous travaillerez en étroite collaboration avec les autres services pour garantir le bon traitement des demandes des clients. Vous serez également responsable de suivre les demandes des clients jusqu'à leur complète résolution et de respecter les engagements pris dans les délais impartis.
Vous contribuerez à l'image de marque d'OVHcloud en délivrant un service de haute qualité et en participant aux temps forts de la vie de l'équipe. Vous partagerez vos connaissances et vos bonnes pratiques avec vos collègues et vous vous formerez en continu aux nouveaux produits, outils et technologies.
Vous aurez l'occasion de développer vos compétences en relation client, en communication et en résolution de problèmes. Vous travaillerez dans un environnement en évolution rapide et vous serez autonome dans la gestion des cas clients.
Vous maîtriserez l'anglais à l'écrit et à l'oral (niveau B2) et vous connaîtrez un CSM (Service Now). Vous aurez également l'occasion de travailler avec des produits OVHcloud.
Compétences requises
Vous avez une première expérience réussie en relation client. Vous vous démarquez grâce à votre aisance relationnelle et un bon niveau rédactionnel. Vous avez une appétence pour l'informatique et vous êtes polyvalent et possédez un grand sens de l'organisation.
Vous êtes autonome et capable de travailler dans un environnement en évolution rapide. Vous maîtrisez l'anglais à l'écrit et à l'oral (niveau B2) et vous connaissez un CSM (Service Now). Vous avez déjà utilisé des produits OVHcloud.
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