Front Desk Supervisor
il y a 2 semaines
At Accor, we're committed to delivering exceptional hospitality experiences in the Canadian Rockies. As a Front Desk Supervisor, you'll play a key role in ensuring our guests receive top-notch service and a seamless stay.
Key Responsibilities:- Welcome guests and visitors to the front lobby, recording their information and assigning rooms based on their needs.
- Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
- Train new staff members and offer ongoing feedback to ensure they meet hotel standards.
- Help create a positive, encouraging, and motivating team environment, supporting and coaching each front office team member.
- Coordinate solutions quickly when guests experience problems in their room, working with Housekeeping and/or service staff.
- Serve as the escalation point for guest issues, handling concerns and reacting professionally.
- Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
- Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
- Perform the duties of a Guest Services Agent and other tasks assigned by management as required.Qualifications:
- 3 years of experience working at a hotel front desk.
- 1 year of experience working at the supervisory level.
- Available to work a flexible schedule.
- Comfortable using Microsoft Outlook, Excel, and Word.
- Experience in Opera is an asset.
- Responsible problem-solving skills.
- Keen attention to detail, even under pressure.
- Organized and able to complete multiple tasks simultaneously.
- Proven leadership skills and a passion for coaching and developing a team.
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