Front Desk Supervisor

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

At Accor, we're committed to delivering exceptional hospitality experiences in the Canadian Rockies. As a Front Desk Supervisor, you'll play a key role in ensuring our guests receive top-notch service and a seamless stay.

Key Responsibilities:
  • Welcome guests and visitors to the front lobby, recording their information and assigning rooms based on their needs.
  • Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
  • Train new staff members and offer ongoing feedback to ensure they meet hotel standards.
  • Help create a positive, encouraging, and motivating team environment, supporting and coaching each front office team member.
  • Coordinate solutions quickly when guests experience problems in their room, working with Housekeeping and/or service staff.
  • Serve as the escalation point for guest issues, handling concerns and reacting professionally.
  • Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
  • Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
  • Perform the duties of a Guest Services Agent and other tasks assigned by management as required.Qualifications:
    • 3 years of experience working at a hotel front desk.
    • 1 year of experience working at the supervisory level.
    • Available to work a flexible schedule.
    • Comfortable using Microsoft Outlook, Excel, and Word.
    • Experience in Opera is an asset.
    • Responsible problem-solving skills.
    • Keen attention to detail, even under pressure.
    • Organized and able to complete multiple tasks simultaneously.
    • Proven leadership skills and a passion for coaching and developing a team.

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