Digital Senior Product Manager

il y a 3 semaines


Grenoble, Auvergne-Rhône-Alpes, France Schneider Electric Norge AS Temps plein
About Schneider Electric Norge AS

Schneider Electric is a global technology company that works in partnership with a broad range of industrial and commercial customers to design and supply advanced technologies that optimize their operational performance and profitability.

Job Description

We are looking for a Digital Senior Product Manager to join our Industrial Automation (IA) team. The successful candidate will be responsible for:

Key Responsibilities
  • Utilize customer insights to analyze interactions across different touchpoints and drive improvements to enhance customer satisfaction and retention.
  • Work closely with the Global Marketing team, Countries, Operations, and Sales to implement digital experience initiatives that differentiate the company brand from the market and measure customer satisfaction.
  • Deploy digital initiatives across countries/channels with the support of your team.
  • Define strategies to optimize digital tools deployment process and ensure that the adoption enablers are properly implemented by the countries.
  • Track metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Returning Active Users (RAU), assess countries' performance and propose strategies to drive continuous improvement.
  • Develop training programs to empower internal stakeholders on the digital experience, providing strong comprehensive knowledge about digital tools.
  • Participate in customer events, define and implement a communication framework for presenting digital experiences and retrieve customer feedback and leads.
  • Work closely with the e-commerce team and support their initiatives to increase sales growth and ease the digital enablers' integration in partner sites.
About Us

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

We are an Equal Opportunity Employer and provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.


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