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Client Relationship Manager
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Adyen is a leading provider of payment solutions, data analytics, and financial services, catering to renowned clients such as Meta, Uber, H&M, and Microsoft, establishing us as the preferred financial technology platform.
At Adyen, we foster an environment designed for ambition and success.We empower our teams with opportunities to thrive, supported by a culture that encourages ownership of their professional journeys.
Our motivated team members tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that enable businesses to achieve their goals more efficiently.Why Join the Adyen Client Relationship Team?
The Client Relationship team plays a pivotal role in driving our business growth and enhancing the Adyen brand on a global scale.
As a member of this team, you will manage relationships with forward-thinking international merchants across various sectors and channels.This role offers the chance to engage in cross-functional initiatives and projects within a dynamic, entrepreneurial environment that promotes autonomy.
You will gain expertise in the global payments landscape and enhance your skills through our specialized training programs.We are seeking a proactive and adaptable Client Relationship Manager to join our team.
The ideal candidate is a strategic thinker with a hands-on approach, eager to assist major brands in their growth while transforming the industry.
You will thrive in a global, multicultural team, collaborating to ensure collective success.Your primary focus will be on delivering exceptional customer experiences, identifying new opportunities, and driving mutual success for both Adyen and our clients.
As a Client Relationship Manager, you will cultivate strong relationships built on trust with our clients, providing valuable insights to facilitate their growth.
Our Client Relationship Managers are empowered to take ownership of client relationships and deliver top-tier service.In this capacity, you will contribute to our ongoing success by understanding unique client needs and identifying commercial opportunities, including expansion and the introduction of value-added services.
Self-motivated and resourceful, you will bring a strategic mindset and commercial perspective to the role.Key Responsibilities:
Relationship Management:
Develop robust client relationships and navigate their organizations to align the appropriate external and internal stakeholders. Build a global network within Adyen and collaborate across cultures and time zones.
Commercial Insight:
Lead commercial discussions with clients while achieving strategic and financial objectives for assigned accounts.
Strategic Advisory:
Serve as the human element of Adyen's offerings, providing expertise, education, and payment guidance to clients. Position Adyen as a trusted partner and utilize data to craft compelling narratives.
Project Coordination:
Prioritize and execute short- and long-term projects with varying timelines across multiple accounts.
Client Advocacy:
Act as the voice of the client internally and provide valuable feedback.
Who You Are:
We welcome candidates with diverse experience levels, ideally 4-7 years in account management, product management, or roles within complex enterprise software, technical infrastructure, or financial services (particularly payments).
You enjoy engaging with others and building strong working relationships at all management levels.
You are passionate about leading strategic discussions, presenting business reviews, and facilitating high-level technical conversations.
You possess strong business acumen and analytical skills to assess and help achieve client objectives.
You are comfortable synthesizing complex data sets and using data to convey impactful stories.
Proficiency in both French and English is essential.
You are excited to manage multiple projects across various departments while motivating and collaborating with others to achieve results.
Additional Information:
This role is based in a hybrid workplace, valuing in-person collaboration.
Some domestic and international travel may be required.
Our Commitment to Diversity, Equity, and Inclusion:
Our unique approach is shaped by diverse perspectives, which are crucial for maintaining our momentum.
We believe that a variety of backgrounds and cultures is essential in addressing our unique business and technical challenges.
We welcome individuals from all walks of life to bring their authentic selves to Adyen.
Next Steps:
We prioritize a smooth and enjoyable candidate experience. We aim to respond to applications promptly, and our interview process typically spans several weeks.
We encourage you to reach out if you require flexibility during the process.
At Adyen, we are not just another technology provider; we are partners in our clients' growth.
If you are looking for a meaningful career, consider joining us at Adyen.
