Security Service Delivery Manager

il y a 4 jours


Paris, Île-de-France AXA Group Temps plein

About the Role

We are seeking an experienced Security Service Delivery Manager to join our team at AXA Group Operations. As a key member of our Cyber Defense team, you will be responsible for managing the relationship between entities and AXA Cyber Defense products.

Key Responsibilities

  • Manage the delivery of Cyber Defense products to AXA entities
  • Provide oversight and coordination of continuous service improvement efforts across the Cyber Defense product organization
  • Collaborate with Product Managers to develop and implement operating models and ITIL processes
  • Support collaboration with vendors and Product Managers to drive continuous improvement
  • Work with operational teams to generate and report on product performance metrics

Requirements

  • Working knowledge of ITIL Service Management concepts and processes
  • Experience in a multi-national and shared services environment with extensive customer experience
  • Experience in delivery processes, including lifecycle controls and Project Management
  • Good understanding of information/cyber security products and services
  • Strong task management and communication skills
  • Ability to execute regular governance meetings with stakeholders
  • Organized with a proven ability to prioritize workload and meet deadlines

About AXA Group Operations

AXA Group Operations is a dynamic and innovative division of AXA Group, responsible for creating technology and data solutions to support AXA's transformation into a customer-centric tech-led company. We are a global team of 8,000 employees across 17 countries, working together to drive business growth and improve customer experience.

About the Company

AXA is a world-leading insurance company, acting for human progress by protecting what matters. With 153,000 employees in 54 countries, we've created a truly dynamic and vibrant community. Inclusion and diversity are core values, and we're committed to nurturing a culture of respect, for each other, for our customers, and the communities around us.



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