Security Service Delivery Manager
il y a 4 jours
About the Role
We are seeking an experienced Security Service Delivery Manager to join our team at AXA Group Operations. As a key member of our Cyber Defense team, you will be responsible for managing the relationship between entities and AXA Cyber Defense products.
Key Responsibilities
- Manage the delivery of Cyber Defense products to AXA entities
- Provide oversight and coordination of continuous service improvement efforts across the Cyber Defense product organization
- Collaborate with Product Managers to develop and implement operating models and ITIL processes
- Support collaboration with vendors and Product Managers to drive continuous improvement
- Work with operational teams to generate and report on product performance metrics
Requirements
- Working knowledge of ITIL Service Management concepts and processes
- Experience in a multi-national and shared services environment with extensive customer experience
- Experience in delivery processes, including lifecycle controls and Project Management
- Good understanding of information/cyber security products and services
- Strong task management and communication skills
- Ability to execute regular governance meetings with stakeholders
- Organized with a proven ability to prioritize workload and meet deadlines
About AXA Group Operations
AXA Group Operations is a dynamic and innovative division of AXA Group, responsible for creating technology and data solutions to support AXA's transformation into a customer-centric tech-led company. We are a global team of 8,000 employees across 17 countries, working together to drive business growth and improve customer experience.
About the Company
AXA is a world-leading insurance company, acting for human progress by protecting what matters. With 153,000 employees in 54 countries, we've created a truly dynamic and vibrant community. Inclusion and diversity are core values, and we're committed to nurturing a culture of respect, for each other, for our customers, and the communities around us.
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