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Retail Excellence In Store Specialist
Il y a 2 mois
Job Description
Retail Excellence In Store Role
The Retail Excellence In Store Specialist has the responsibility of ensuring the achievement of assigned objectives, in terms of Digital Retail and Customer Experience projects, within the Max Mara Fashion Group.
Main Responsibilities:
Business:
- Ensure the achievement of objectives assigned by the Store Manager, in terms of customer acquisition and retention.
- Implement and complete projects assigned by the Store Manager and the Retail Excellence office of the Head Quarter.
- Propose strategies and actions to be activated in the store to meet the objectives of customer acquisition, retention, and upgrading.
Management:
- Receive goals from the Store Manager, distribute them to the team in a clear and organized way, and work together with the team to achieve them.
- Ensure the development of the shop team through continuous training, enhancing the strengths of resources and assisting them in areas for improvement.
- Collaborate with the figures of HQ's Retail Excellence office, providing structured feedback on the progress of projects in store.
Sales:
- Achieve individual and collective business objectives.
- Use active listening to intercept consumer needs and make proposals in line with them.
- Ensure that the service style established by the company guidelines is always respected by the entire sales team, so that each customer experiences a high level within the store.
- Ensure the best consumer experience in the different touch points, leveraging also digital technologies.
- Supervise the in-store experience of the Clients, with a view to maintaining and developing relations with them.
The Ideal Candidate:
The key to success is a good synergy between savoir-faire and savoir-être. We are looking for someone with a successful experience in a similar position.
Essential Assets:
- Excellent interpersonal skills
- Dynamic and enthusiastic personality
- Excellent oral and written knowledge of French and English (knowledge of another foreign language will be considered a plus)
- Versatility and team spirit
About Max Mara Fashion Group:
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter. The first Italian clothing company, founded in 1951, with the aim of offering haute de gamme women's clothing produced according to industrial processes of excellence.
Passion, commitment, and tradition have created a unique fashion style:
- 9 brands
- 60+ collections per season
- 14,000,000+ items sold per year
- 105 countries in the world
- 2,500+ mono-brand stores
- 10,000+ multi-brand stores
- 27 languages spoken
- 5,500+ collaborators in the world
Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.
We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to:
- race
- ethnicity
- gender
- gender identity
- sexual orientation
- age
- social class
- physical ability or attributes
- religious or ethical values system
- national origin
- political beliefs
