Technical Account Manager
il y a 23 heures
Capijobnew is seeking a seasoned Technical Account Manager to deliver pre-sales and technical expertise for a key SAS customer within the public sector space.
Key Responsibilities:- Lead teams working with the Account Executive in all customer-related activities involving SAS while ensuring the highest customer satisfaction.
- Provide follow-up support in disseminating technical information across both organizations.
- Deliver up-to-date information on our capabilities including roadmap and strategic direction.
- Serve as the primary technical contact between the Account Executive, Systems Engineer, and other services available on all pre-sales activity.
- Work with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunities.
- Act as the strategic advisor to SAS users and customer IT management.
- Collaborate with the Account Executive to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and promote and maintain the integrity of the SAS/client relationship.
- Assist the Account Executive in developing and moving sales leads and opportunities forward.
- Work with the Account Executive to learn about customer business, identify latent pain, and set priorities on specific action items.
- Partner with the sales team to develop and manage an overall Account Engagement Plan (AEP) that documents all SSOs, Action Plans, the support resources (SE, consulting, etc.) Compile status reports and ensure that account action items are completed and/or escalated to the appropriate level of management when needed.
- Document how SAS is being used throughout the account. Promote the use of other SAS technology, solutions, and resources (consulting, technical support, training, conferences) available to ensure optimal use and customer satisfaction.
Requirements:
- A seasoned presales professional with a strong background in Data Analytics & experience with clients in the banking sector.
- Worked in a similar role for Public Sector customers.
- Bilingual French/English.
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