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Guest Experience Manager

Il y a 2 mois

Paris, Île-de-France Vacances Bleues Temps plein

Vacances Bleues seeks a dedicated and experienced Guest Experience Manager to join our team at Villa Modiliani in Paris.

As the Guest Experience Manager, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. You will oversee all aspects of reception and housekeeping operations, fostering a welcoming and efficient environment for our valued guests.

Your Responsibilities:
  • Lead and motivate a team of reception and housekeeping staff, providing guidance and support to ensure exceptional service standards are consistently met.
  • Warmly welcome and assist guests throughout their stay, addressing their needs promptly and professionally.
  • Cultivate strong relationships with clients, creating a personalized and attentive experience that exceeds expectations.
  • Manage the smooth check-in and check-out processes, ensuring accuracy and efficiency.
  • Coordinate group stays and effectively promote our hotel's services and amenities.
Your Qualifications:
  • Proven experience in a reception or management role within the hospitality industry.
  • Excellent communication skills, both written and verbal, with fluency in English.
  • A customer-centric approach, with a genuine passion for delivering exceptional guest experiences.
  • Strong teamwork and interpersonal skills, fostering a positive and collaborative work environment.
  • A proactive and organized individual with the ability to manage multiple tasks effectively.

If you are passionate about providing outstanding guest service and leading a team to success, we encourage you to apply.