Guest Experience Specialist
il y a 5 jours
The Royal Service Operator role involves providing exceptional guest service by coordinating internal and external communications, addressing guest issues, and maintaining effective communication processes with various departments.
- Manage internal and external calls and guest requests to ensure seamless communication.
- Deliver follow-up calls to guests to ensure satisfaction and resolve any issues.
- Develop and maintain strong relationships with departments such as FO, HSKP, and MAINT.
- Ensure service standards are met by addressing guest complaints and issues promptly.
- Collaborate with other departments to improve current practices and deliver exceptional guest service.
- Superior phone etiquette, record-keeping, and follow-up skills.
- Ability to multitask and prioritize calls.
- Excellent knowledge of Property MANAGER and Opera Programs.
- Superior organizational skills.
- Ability to work under pressure in a fast-paced environment.
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Guest Experience Specialist
il y a 4 jours
Paris, Île-de-France Accor Hotels Temps pleinGuest Experience SpecialistThe Guest Experience Specialist will provide exceptional guest service by consistently offering professional, friendly, and engaging interactions. This role requires a strong working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering.Key ResponsibilitiesTake ownership of guest requests and ensure...
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Guest Experience Specialist
il y a 5 jours
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionThe Guest Experience Specialist will be responsible for ensuring that all guests have a positive and memorable experience at our hotel. This includes providing exceptional service, resolving guest complaints, and ensuring that all guest needs are met.Key ResponsibilitiesProvide exceptional service to guests, ensuring their stay is memorable...
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Guest Experience Specialist
il y a 6 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinGuest Experience ExpertHyatt Hotels Corporation is seeking a skilled Guest Experience Expert to join our team. As a key member of our Guest Services team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of memorable. Key Responsibilities: Deliver personalized service to guests, addressing...
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Guest Experience Specialist
Il y a 2 mois
Paris, Île-de-France Paris Society Temps pleinAs a key member of our welcoming team, you'll embody the essence of Paris Society and create memorable experiences for every guest. Your role is crucial in shaping first impressions and ensuring a seamless journey from arrival to departure.Representing Our Values: You'll be an ambassador for our core values, embodying warmth, professionalism, and a genuine...
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Guest Experience Coordinator
il y a 5 jours
Paris, Île-de-France Tbwa ChiatDay Inc Temps pleinGuest Operations Specialist (Furnishing)We're seeking a highly detail-oriented and proactive Guest Operations Specialist (Furnishing) to join our Paris team. As a key member of our Operations Team, you'll be responsible for preparing new units, ensuring existing units are perfect for our guests, and handling any issues or emergencies that arise.Key...
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Guest Experience Coordinator
il y a 5 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinGuest Services ProfessionalThe Guest Services Professional is responsible for delivering outstanding guest experiences. This includes handling guest feedback, reporting to the Front Office Manager, and communicating effectively with guests and other departments. A good command of English and often a second language is essential for success in this role.Key...
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Guest Experience Manager
il y a 6 jours
Paris, Île-de-France Accor Hotels Temps pleinAs a Guest Experience Manager at Accor Hotels, you will be responsible for overseeing all aspects of guest experiences at Hawar Resort, ensuring each guest receives personalized and memorable service. You will serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency. Your goal will be to...
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Guest Experience Coordinator
il y a 5 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinThe Guest Relation Manager is responsible for assisting the Front Office/Assistant Front Office Manager in managing the guest service department. This includes planning, organizing, directing, and controlling the Concierge operation and administration to ensure maximum guest satisfaction.Key ResponsibilitiesManage the guest service department as a successful...
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Hotel Guest Experience Specialist
il y a 2 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinJob SummaryWe are seeking a highly skilled and customer-focused Room Attendant/Housekeeping Host to join our team at Hyatt Hotels Corporation. As a key member of our housekeeping team, you will be responsible for creating a memorable experience for our guests by providing exceptional service and maintaining a clean and comfortable environment.Key...
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Guest Experience Manager
Il y a 2 mois
Paris, Île-de-France Vacances Bleues Temps pleinVacances Bleues seeks a dedicated and experienced Guest Experience Manager to join our team at Villa Modiliani in Paris. As the Guest Experience Manager, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. You will oversee all aspects of reception and housekeeping operations, fostering a welcoming and efficient...
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Guest Experience Director
il y a 6 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinIn this role as Guest Experience Director at Hyatt Hotels Corporation, you will be responsible for ensuring exceptional service delivery to all guests. This role requires strong leadership and management skills, with a minimum of 2 years of previous experience in a similar role in a 5-star luxury hotel or high-quality restaurant. Key responsibilities include...
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Guest Experience Coordinator
il y a 6 jours
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryWe are seeking a highly skilled Guest Experience Coordinator to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Provide professional, friendly, and engaging...
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Guest Experience Coordinator
il y a 5 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinWe're seeking a Guest Experience Coordinator to join our team at Hyatt Hotels Corporation. The successful candidate will be responsible for delivering excellent guest services, greeting guests, and assisting them with transportation, dining, and entertainment requests. They will also use the Property Management System to aid in their job functions and have...
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Hospitality Guest Experience Specialist
il y a 5 jours
Paris, Île-de-France Accor Hotels Temps pleinAccor Hotels: A Work of HeartWe are a company that gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our goal is to create lasting, memorable, and impactful experiences for our customers, for our colleagues, and for the planet.As a Reservations Executive, you will be part of a team where you can be...
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Guest Operations Specialist, Paris
il y a 5 jours
Paris, Île-de-France Blueground Temps pleinAt Blueground, we're looking for a detail-oriented Guest Operations Specialist to join our Paris team. As a key member of our Operations Team, you'll be responsible for ensuring our properties are fully-equipped and move-in ready for our guests. This includes coordinating operational set-up and maintenance, handling guest concerns and requests, and...
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Guest Operations Specialist
il y a 2 semaines
Paris, Île-de-France Blueground Temps pleinJob Title: Guest Operations SpecialistAt Blueground, we're looking for a detail-oriented and proactive Guest Operations Specialist to join our fast-growing Paris team. As a key member of our Operations Team, you'll be responsible for ensuring our properties are fully-equipped and move-in ready for our guests.Key Responsibilities:Work with our team of...
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Guest Experience Manager
il y a 6 jours
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinThe Front Office Manager at Andaz Bali is responsible for overseeing all front office operations, ensuring guest satisfaction, and managing the front desk team. This role involves leading the team in providing exceptional customer service, handling guest inquiries, and managing room reservations.Our CultureWe value Empathy, Integrity, Respect, Inclusion,...
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Guest Experience Associate
Il y a 2 mois
Paris, Île-de-France Cheval Blanc Temps pleinAbout Cheval Blanc Cheval Blanc is a renowned luxury hospitality brand known for its exceptional service, exquisite accommodations, and unparalleled dining experiences. We are committed to creating unforgettable moments for our discerning guests. Job Description Responsibilities Manage customer reservations through various channels, including phone, online...
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Luxury Guest Experience Supervisor
il y a 4 jours
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionWe are seeking a skilled Front Office Supervisor to join our team at SO/ Uptown Dubai. As a key member of our Front Office department, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesDeliver exceptional guest experiences by anticipating and addressing their service...
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Director of Guest Experience
il y a 2 semaines
Paris, Île-de-France Accor Hotels Temps pleinDirector of Rooms Job DescriptionMantis is a leading hotel group with a strong focus on conservation and sustainability. As a Director of Rooms, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Serve as the main point of contact for VIP guests and handle any special requests or...