Guest Experience Specialist
il y a 4 semaines
The Royal Service Operator role involves providing exceptional guest service by coordinating internal and external communications, addressing guest issues, and maintaining effective communication processes with various departments.
- Manage internal and external calls and guest requests to ensure seamless communication.
- Deliver follow-up calls to guests to ensure satisfaction and resolve any issues.
- Develop and maintain strong relationships with departments such as FO, HSKP, and MAINT.
- Ensure service standards are met by addressing guest complaints and issues promptly.
- Collaborate with other departments to improve current practices and deliver exceptional guest service.
- Superior phone etiquette, record-keeping, and follow-up skills.
- Ability to multitask and prioritize calls.
- Excellent knowledge of Property MANAGER and Opera Programs.
- Superior organizational skills.
- Ability to work under pressure in a fast-paced environment.
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Guest Experience Specialist
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinGuest Experience SpecialistThe Guest Experience Specialist will provide exceptional guest service by consistently offering professional, friendly, and engaging interactions. This role requires a strong working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering.Key ResponsibilitiesTake ownership of guest requests and ensure...
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Guest Experience Specialist
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionThe Guest Experience Specialist will be responsible for ensuring that all guests have a positive and memorable experience at our hotel. This includes providing exceptional service, resolving guest complaints, and ensuring that all guest needs are met.Key ResponsibilitiesProvide exceptional service to guests, ensuring their stay is memorable...
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Guest Experience Coordinator
il y a 4 semaines
Paris, Île-de-France Tbwa ChiatDay Inc Temps pleinGuest Operations Specialist (Furnishing)We're seeking a highly detail-oriented and proactive Guest Operations Specialist (Furnishing) to join our Paris team. As a key member of our Operations Team, you'll be responsible for preparing new units, ensuring existing units are perfect for our guests, and handling any issues or emergencies that arise.Key...
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Guest Experience Coordinator
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinGuest Services ProfessionalThe Guest Services Professional is responsible for delivering outstanding guest experiences. This includes handling guest feedback, reporting to the Front Office Manager, and communicating effectively with guests and other departments. A good command of English and often a second language is essential for success in this role.Key...
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Guest Experience Coordinator
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinThe Guest Relation Manager is responsible for assisting the Front Office/Assistant Front Office Manager in managing the guest service department. This includes planning, organizing, directing, and controlling the Concierge operation and administration to ensure maximum guest satisfaction.Key ResponsibilitiesManage the guest service department as a successful...
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Guest Experience Director
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinIn this role as Guest Experience Director at Hyatt Hotels Corporation, you will be responsible for ensuring exceptional service delivery to all guests. This role requires strong leadership and management skills, with a minimum of 2 years of previous experience in a similar role in a 5-star luxury hotel or high-quality restaurant. Key responsibilities include...
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Guest Experience Coordinator
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinWe're seeking a Guest Experience Coordinator to join our team at Hyatt Hotels Corporation. The successful candidate will be responsible for delivering excellent guest services, greeting guests, and assisting them with transportation, dining, and entertainment requests. They will also use the Property Management System to aid in their job functions and have...
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Hospitality Guest Experience Specialist
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinAccor Hotels: A Work of HeartWe are a company that gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our goal is to create lasting, memorable, and impactful experiences for our customers, for our colleagues, and for the planet.As a Reservations Executive, you will be part of a team where you can be...
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Guest Operations Specialist, Paris
il y a 4 semaines
Paris, Île-de-France Blueground Temps pleinAt Blueground, we're looking for a detail-oriented Guest Operations Specialist to join our Paris team. As a key member of our Operations Team, you'll be responsible for ensuring our properties are fully-equipped and move-in ready for our guests. This includes coordinating operational set-up and maintenance, handling guest concerns and requests, and...
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Luxury Guest Experience Supervisor
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionWe are seeking a skilled Front Office Supervisor to join our team at SO/ Uptown Dubai. As a key member of our Front Office department, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesDeliver exceptional guest experiences by anticipating and addressing their service...
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Guest Operations Specialist, Paris
il y a 4 semaines
Paris, Île-de-France Blueground Temps pleinAt Blueground, we strive to provide our guests with a seamless and enjoyable living experience. As a Guest Operations Specialist, you will play a crucial role in ensuring our properties are fully-equipped and move-in ready for our guests. Your attention to detail and proactive approach will be essential in maintaining the high standards of our brand.Key...
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Luxury Hotel Guest Experience Manager
il y a 4 semaines
Paris, Île-de-France The Peninsula Paris Temps pleinThe Peninsula Paris, a luxury hotel situated in the heart of Paris, is seeking a Guest Relations Officer to join its prestigious team.Key responsibilities include ensuring seamless pre-stay arrangements, efficient check-in processes, and personalized guest experiences. The ideal candidate will possess excellent communication skills, a strong understanding of...
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Ambassador of Exceptional Guest Experiences
il y a 4 jours
Paris, Île-de-France Newrest Temps pleinAbout NewrestNewrest is a renowned hospitality company dedicated to delivering unparalleled service and quality in our lounges.Job Title: Ambassador of Exceptional Guest ExperiencesSalary: $45,000 - $60,000 per yearJob Description:We are seeking an experienced Lounge Hostess who will be the face of our brand, responsible for ensuring every guest has an...
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Guest Relations Ambassador
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryWe are seeking a skilled Guest Relations Executive to join our team at Fairmont Mumbai. As a key member of our hospitality team, you will be responsible for ensuring that every guest enjoys a memorable and seamless stay with us.Key Responsibilities:Guest Engagement: Welcome guests warmly upon arrival, engage with them throughout their stay, and...
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Guest Relation Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob SummaryAs a Guest Relation Agent at Club Med, you will be responsible for ensuring the well-being of our guests and building a trusting relationship with them. You will be the face of our resort, providing exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesMonitor guest stays and ensure their...
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Guest Service Associate
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryAs a Guest Service Associate at Accor Hotels, you will play a vital role in delivering exceptional service and creating unforgettable experiences for our guests. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our hotel.Key Responsibilities:Warm Welcome: Greet guests with a...
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Guest Service Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Role: Guest Relation AgentAbout the Job:We are seeking a skilled Guest Relation Agent to join our team at Club Med Resorts. As a key member of our Front Desk team, you will be responsible for ensuring the well-being of our guests and providing exceptional service to drive loyalty and satisfaction.Key Responsibilities:Monitor guest stays and provide...
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Guest Services Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinAs a Guest Services Manager at Mantis, you will be the main point of contact for VIP guests, handling special requests and concerns with discretion and efficiency.Conduct regular training sessions for staff to uphold and improve service standards.With a minimum of 5 years of experience in a guest relations or guest experience role, you will be responsible...
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Guest Relation Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Guest Relation AgentJob Summary:We are seeking a highly skilled Guest Relation Agent to join our team at Club Med. As a Guest Relation Agent, you will be responsible for ensuring the well-being of our guests and providing exceptional customer service.Key Responsibilities:Monitor guest stays and ensure their loyaltyRespond to guest requests and...
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Guest Service Manager
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinAs a Guest Service Manager at Hyatt International, you will be responsible for assisting with the efficient running of the department in line with the company's Corporate Strategies and brand standards. This includes meeting employee, guest, and owner expectations. The Guest Service Manager will work closely with the Front Office/Assistant Front Office...