Revenue Operations Manager, Customers

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We’re looking for a Revenue Operations Manager, Customers to join our Revenue Operations team in Paris. You will be responsible for owning revenue operations initiatives in our EMEA region with support from our global teams. Our revenue operations team is core to the success of our go-to-market functions and we require someone who will drive operational efficiency and strategic initiatives to support profitable revenue growth.

What you’ll be doing:

- Working with the Director, Revenue Operations, Finance and regional leadership to provide regional forecasting and capacity requirements against budget
- Understanding key performance drivers of the business and identifying areas of improvement/optimisation including revenue-generating ideas, churn and cost-reduction initiatives
- Enabling the success of regional customer-facing teams through the correct utilization of tooling/systems and processes
- Build or brief relevant reporting or tooling requirements to support the region in achieving budget and goals
- Represent Revenue Operations in regional go-to-market projects
- Drive regular reporting cadences with regional leadership team whereby data/insights/trends are interpreted into actionable strategies and set in motion
- Provide feedback on customer collateral and revenue campaigns
- Build and present business models to support strategic regional initiatives
- Operationalising, incorporating and driving performance of new functions into the current go to market org
- Contribute and collaborate with the wider Revenue Operations team for global revenue initiatives

What you need to bring:

- Experience in analyzing customer funnels and go-to-market team performance and coming up with initiatives to drive performance improvement
- Creating process improvements to enable more efficient customer journeys
- Identifying areas for improvement and efficiency gain in systems such as Salesforce and creating requirements and briefing internal systems teams
- Managing multiple stakeholders from manager to SVP level

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit
- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App
- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Lunch reimbursement on the days you work from our Paris office
- Healthy snacks and after work organized by the company
- Health insurance with attractive guarantee plan

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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