Office Services Operator

Office Services Operator
- Salary: €33,000 per annum, plus company benefits
- Location: Bank of America, 51 Rue La Boétie, 75008 Paris, France
- Contract: Permanent, full time
- Hours/shifts: 40 hours per week, Mon-Fri 7am-3pm or 12pm-8pm on a rota with a 1-hour unpaid lunch break
- Work model: In person
- Williams Lea seeks an Office Services Operator to join our team
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
- Purpose of the role
- The Office Services Operator is responsible for delivering a first-class client experience within the client’s Paris office, ensuring the seamless operation of managed document services (reprographics and mail). The role-holder is accountable for completing tasks accurately and efficiently, in accordance with the agreed service level agreements (SLAs). This is a hands-on role that requires attention to detail and a strong commitment to client satisfaction.
- Key Responsibilities
- Reprographics and Document Production:

- Operate reprographic equipment to produce documents that meet client specifications, ensuring accuracy and high quality
- Perform finishing tasks such as binding, laminating, and trimming to deliver polished, professional materials
- Monitor and replenish printing supplies (e.g., paper, toner) and ensure machines are properly calibrated and maintained for optimal performance
- Troubleshoot equipment issues, reporting and escalating technical problems to the Operations Manager as needed
- Prepare physical documents for scanning by removing staples, fastenings, and other obstructions
- Scan documents and records into digital formats (e.g., PDFs) using scanning equipment
- Mailroom and Courier Management
- Sort, distribute, and handle all incoming and outgoing mail efficiently, ensuring timely delivery within the office
- Manage courier services by receiving, logging, and dispatching parcels, ensuring accurate tracking of deliveries
- Assist with preparing and packaging items for shipment, following the appropriate procedures for courier bookings
- Records Management and Administrative Support
- Maintain organized filing systems for physical and digital records, ensuring easy retrieval and proper archiving
- Perform data entry and maintain logs for job tracking, mail processing, and scanning tasks
- Assist in managing office stationery, ensuring stock levels are adequate and replenished as required
- Support general office administration tasks as needed, contributing to smooth office operations
- Client Service and Communication
- Build positive and professional relationships with clients, acting as a point of contact for document production and mail services
- Provide expert advice on reprographics services, production methods, and potential cost-saving opportunities
- Respond promptly to client requests and queries, ensuring clear communication and service delivery in line with their expectations
- Take ownership of client issues or complaints, ensuring these are resolved promptly with support from senior management
- Team Collaboration and Compliance:

- Work collaboratively with colleagues to meet team goals and service level agreements (SLAs), ensuring seamless service delivery
- Participate in team meetings and contribute ideas to improve processes and enhance client satisfaction
- Follow health and safety guidelines, ensuring compliance with workplace policies and maintaining a clean, safe working environment
- Quality Control and Continuous Improvement
- Ensure all tasks are completed accurately and on time, maintaining high standards for document quality and service delivery
- Continuously seek opportunities to improve processes, increase efficiency, and enhance the overall client experience
- Pay close attention to detail, ensuring that all document handling, scanning, and production processes are executed flawlessly
- Key Competencies
- Prior experience in reprographics, print production, or mailroom services with a strong understanding of relevant equipment and processes
- Exceptional attention to detail is crucial to ensure accuracy in document production, mail handling, and scanning processes
- Familiar with routine maintenance, troubleshooting, and upkeep of reprographics and mailroom equipment to ensure smooth operations
- A client-centric approach, committed to delivering high standards of service and maintaining positive client relationships
- Ability to work both independently and collaboratively within a wider team, adapting to the needs of the business and clients
- Able to remain composed an