General Manager

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a **General Manager for our 50 key Gare de l’Est aparthotel,**to help shape the Staycity guest journey. (CVs to be submitted in English only please). If you thrive in a fast-paced environment, love working with great people, and want to make a real impact — we’d love to hear from you.

**Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too**:

- Bonus scheme that rewards high performers;
- based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Education Support to help you foster new skills, build confidence and flourish
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- **Personal development is important to us. As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.**

**We would love you to have**:

- Proven leadership experience and 3+ years in a similar level role, along with significant experience within a lifestyle hotel or aparthotel
- Working proficiency in both English and French (CVs to be submitted in English only)
- Demonstrated success in driving revenues through the strategic management of commercial initiatives
- Humble and approachable, fostering a positive and inclusive work environment
- Forward-thinking and innovative, always looking for opportunities to improve operations
- Self-motivated and able to inspire and lead the team effectively
- Energetic, flexible, and adaptable to changing circumstances
- Possesses a keen eye for detail and is highly organized
- Ability to adapt effectively and make decisions under pressure
- Proficiency in engaging in strategic business discussions at a higher level
- Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
- Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
- A bachelor's degree in Hospitality Management or a related field is preferred

**What you can do for us**:

- Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
- Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
- Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
- Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
- Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
- Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
- Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Bring your curiosity, kindness, and energy to a team that’s shaping the future of modern hospitality. At Staycity, you’ll contribute to experiences that matter — for our guests, our people, and our cities.

**Join us and be part of the journey.