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Founding Customer Success Manager

il y a 2 heures


Paris, France Referly Temps plein

**Founding Customer Success Manager**

Referly est une startup IA en phase de démarrage qui aide les équipes commerciales et marketing B2B à générer du pipeline plus rapidement et plus intelligemment. Notre technologie aide les équipes de vente à identifier leurs leads les plus chauds et à les contacter jusqu’à 3 fois plus vite. _From blind to smart, from slow to fast._

Nous recherchons notre tout(e) premier(e) **Customer Success Manager** pour accompagner la croissance, maximiser la valeur délivrée à nos clients et structurer notre moteur Customer Success.

Vos missions
- Gérer l’expérience client de bout en bout (onboarding, adoption, rétention)
- Accompagner les clients dans la prise en main et l’utilisation optimale du produit
- Comprendre en profondeur les objectifs business des clients et les aider à atteindre leurs résultats
- Identifier les risques de churn et mettre en place des actions proactives
- Collaborer étroitement avec les équipes Sales et Produit
- Faire remonter les feedbacks clients pour améliorer le produit et les process
- Travailler directement avec les fondateurs pour définir la stratégie Customer Success
- Évoluer à terme vers un poste de management Customer Success

Votre profil
- Anglais courant indispensable
- Minimum 2 ans d’expérience en Customer Success en B2B SaaS (obligatoire)
- Forte orientation client et résultats
- Capacité à être à la fois opérationnel(le) (onboarding, support, suivi) et stratégique
- Esprit entrepreneurial, force de proposition
- À l’aise dans des environnements rapides
- Excellentes compétences en communication, pédagogie et relation client

Ce que nous offrons
- Rôle clé dès les débuts avec une vraie responsabilité
- Forte autonomie et impact direct sur la croissance
- Salaire fixe compétitif
- Possibilité d’évoluer rapidement vers un poste de management ou de Lead Customer Success

Type d'emploi : Temps plein, CDI

Rémunération : 40 000,00€ à 60 000,00€ par an

Lieu du poste : En présentiel