Customer Support Specialist

il y a 13 heures

Grand Est, France Genesis Temps plein

The product you'll be working with is a leading online retailer in the office furniture sector, is known for excellent customer service and efficient solutions. To strengthen our customer service team, we are looking for a **Senior Customer Support Manager** to start immediately, who will handle customer issues pragmatically and solution-oriented, and keep a cool head even in complex challenges.

**Responsibilities**:
You will quickly process incoming inquiries and look for sustainable solutions. Even with a high volume of inquiries or unpleasant topics, you remain calm and professional - you are the calm eye in the storm.
- ** Balanced problem-solving**:
When facing challenges such as delivery delays, complaints, or product inquiries, you will find objective, pragmatic solutions that consider both the customers' and product's interests.
- ** Coordinating deliveries and complaints**:
You will manage challenges in complex projects involving products from different manufacturers, and take on the coordination of complaints and returns.
- ** Tactful communication**:
Even in stressful situations, you stay empathetic and friendly while always striving for the fastest and best solution, maintaining clear communication with customers.
- ** Collaboration with internal teams**:
You will work closely with Sales, Logistics, and other departments such as Finance to ensure customer inquiries are resolved comprehensively and efficiently.

**Preferable Background**:

- **Minimum level of B2 in both German** and English;
- ** Experience of work with B2B niches, especially in dealing with complex delivery and complaint processes.**;
- The ability to work and think independently and a proactive approach to problem-solving;
- Strong multitasking skills and a flexible mindset to keep up with our dynamic and fast-paced work environment;
- Experience in Microsoft Dynamics and ideally Hubspot;
- A passion for working with people and empathy for customers and co-workers alike, even when working under pressure.

**What do we offer?**:

- Work in an international team of professionals and with an audience of more than one million a month;
- Philosophy and conditions for your continued growth and development;
- Large space for the involvement of their own ideas and influence on the product.

**Don't delay Submit your CV and join EverHelp.

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