Customer Service

**About Bond**:
Bond is revolutionizing personal security and peace-of-mind for all.

Bond established a new paradigm and is setting a new standard of Preventative Personal Security. The Bond platform allows Bond members (end-users) to request that Bond look after them in situations whereby they feel uncomfortable, but it is too early to dial emergency services [911 or other]. The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre-emergency situations.

Bond advisors include the foremost security experts globally, including former heads of US Secret Service, FBI, heads of metropolitan police globally, military special ops and other experts.

Bond customers include some of the largest corporations in the world, cities and universities, who pay for the Bond services and make them available for their people.

Bond is operational in 30 countries and growing.

Download our app on Google Play or iTunes. If you want to learn more, visit our website.

**Description**:
Bond is searching for a dynamic **Customer Service & Safety Agent.** This role is multifaceted, requiring an exceptionally organized, adaptable, energetic, collaborative, and self-starting team member that is also comfortable representing the company and navigating our members to safety.

Get an inside peek of how our team is helping to build the future of safety - personal security for all, via the following link: Bond Anthem Video
- Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
- Provide a valuable and meaningful experience for our members by being attentive to their needs
- Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
- Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident

This is a unique opportunity for you to join us and be a part of a highly professional and innovative security team

**Must Haves**
- Fluent in French and English.
- Minimum of 1-2 years of experience in customer support or security.
- Associate’s degree from an accredited college or university.
- Excellent computer skills and experience with Microsoft Office and/or G-Suite
- Effective communication, including the ability to listen and communicate clearly.
- High energy, high attention to details, process oriented, and professional.
- The ability to remain seated for extended periods of time.
- The ability to successfully complete a thorough background and reference check.
- Current, valid and Clean Driver’s License.
- This role may be a hybridized role with the potential of operating from home. If/when operating from home, you will need the following:

- Wired, High-Speed Broadband service with a minimum download speed of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment
- Well-lit, dedicated and quiet area from where to work without interruption or distraction. Must have a neutral visual or neutral virtual background.
- Workspace large enough to accommodate one monitor and a notebook computer.

**Nice to Haves**
- Bachelor’s degree from an accredited college or university.
- Prior experience in security or safety.
- Hold a valid security agent personal licence (card) from the CNAPS with for “remote monitoring”
- CNAPS card for Bodyguarding / Executive Protection

**Why You Should Join Us**
- You'll have the opportunity to support our members as they use our impactful and critical service.
- Growth and development opportunities to advance your career - as we grow as a startup, we strive to promote from within - in fact, 78% of our promotions in our Command Centers have been from internal team members
- Competitive hourly wage rate

**What You'll Need**

This role will be fully remote initially, with the potential to transition into a hybrid arrangement (remote/office) in the future.

When operating from home, you will need the following:

- High-Speed Broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus)
- For the Online Interview:

- Windows based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
- Working High-Definition web camera.
- Well-lit, dedicated and quiet area from where to work without interruption or distraction. Must have a neutral visual or neutral virtual background.
- Workspace large enough to accommodate two monitors and a notebook computer.

Bond will provide you equipment: computer, camera, microphone, accessories

**Total Rewards**

As a high-tech security start up, efficiency is vital to the work we perfo