Head of Operational Excellence

**Who are we?***:
As a leading innovative electric vehicle charging company, DRIVECO’s mission is to bring electric mobility within everyone’s reach. We strive to deliver the most seamless user experience, establish the most reliable network, and utilize renewable energy resources in the pursuit of a greener, more sustainable society. DRIVECO is a network of 10 000 charging points in operation or under construction, and the largest network of charging points open to the public in France, known for its market-leading reliability. Since its inception, DRIVECO’s charging points have enabled the charging of 230 million kilometers driven in electric vehicles, equivalent to 5 500 times around the Earth. With more than 45 000 tons of CO2 avoided, DRIVECO has supplied more than 40 million kWh of electricity since its establishment.

**About the role***:
**Job Overview**:
**Location**: Paris

Permanent role

The Head of Operational Excellence will play a pivotal role in driving the continuous improvement and efficiency of our operations including the supervision of operational quality. This position requires an inspiring leader with a passion for process optimization, data-driven decision-making, and cross-functional collaboration. You will work closely with local operations teams across the organization to identify opportunities for improvement, implement best practices, and ensure that our operations scale effectively to meet the company strategy.

Your main missions:
**Operational Strategy Development & Execution**
- Drive the continuous improvement of core operational processes, ensuring they are scalable, efficient, and meet customer and local market demands.
- Set and track key performance indicators (KPIs) to measure operational efficiency, customer satisfaction, and team productivity.

**Process Optimization**
- Analyze existing workflows, identify inefficiencies, and implement process improvements across the functions of Operations such as supply-chain & procurement, deployment and operation & maintenance.
- Collaborate with all teams, in particularly with Product team, Development team and Finance team to drive alignment on operational goals and deliverables.
- Introduce Lean, Six Sigma or other process improvement methodologies to optimize cost, quality, and lead times.
- Define and standardize Process Management Handbook of the company, structuring the guidelines, instructions and operating mode, including for non-conformity with a following of implementation and expected improvement.
- Support the local team for recurrent troubleshooting and for local tenders in collaboration with Quality and Procurement services.

**Change Management & Innovation**
- Foster an Operations community diffusing a culture of collaboration and continuous learning to enhance team performance and knowledge-sharing through Local teams.
- Lead change management initiatives to ensure smooth adoption of new processes, technologies, and tools.
- Lead initiatives to implement automation and digital transformation where appropriate to drive efficiency according with the global digital roadmap of the company.

**Leadership & Team Development**
- Build and lead a high-performing operational excellence team, fostering a culture of accountability, continuous improvement, and high standards.
- Mentor and develop team members, providing coaching and support to build skill sets and foster leadership growth.
- Ensure that the team is equipped with the tools, training, and resources needed to succeed in a fast-paced, rapidly changing environment.

**Reporting & Analysis**
- Provide regular reports to the Operations team, highlighting progress on operational improvements, key initiatives, and performance metrics.
- Use data analytics to monitor operational performance and identify trends or potential risks, implementing corrective actions as necessary in collaboration with Quality service.

**Preferred** Experience**:

- Minimum 7+ years of experience in operational management or operational excellence, with a proven track record of leading process optimization and continuous improvement in a fast-paced environment.
- Experience in the manufacturing, BTP, or automotive sectors (particularly with EV-related technologies) is highly desirable.
- Previous experience in a scale-up or high-growth organization is a strong advantage.

**Skills & Competencies**
- Strong leadership skills with the ability to inspire and motivate cross-functional teams. Expertise in Lean, Six Sigma, or other operational excellence methodologies.
- Excellent analytical skills with the ability to make data-driven decisions and implement effective solutions.
- Proven project management skills, with the ability to manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate with all levels of the organization.

**Why you will love it**:
Join Driveco and enjoy our Quality of Work Life program. With remote work