Global Customer Service Manager

**General information**: **Organisation **:About Vilmorin-Mikado **Reference **:2024-10038 **Location**: - La Ménitré**Position description**: **Employment Type**: Regular Full Time **Function**: SALES & MARKETING - SALES **Main Goal**: Within the **Commerce division**, under the responsibility of the** Head of Sales,** you ensure the **highest customer satisfaction** by promoting a customer-centric culture based on effective communication and optimized order management. You support the **4 operational managers** of the department in steering their activities and drive a c**ontinuous improvement dynamic.** Additionally, you work closely with the Sales Directors to ensure proper alignment and a common understanding of company procedures and rules, and to share commercial challenges to contribute to** overall commercial performance.** **Job description**: Based at the headquarters in **La Ménitré **(35 minutes from Angers, 30 minutes from Saumur), your mission will be to: - Directly supervise **3 operational Managers** in France (approximately 20 people indirectly) and **1 Manager in Japan.** Embody the **culture and values** of the Customer Service with leadership and kindness, **coordinate activities,** help **prioritize tasks/activities,** and **resolve **any blocking situations. - Ensure **customer satisfaction** _(Net Promoter Score, KPIs)_ and identify/implement necessary **improvement measures.**: - In this regard, the Customer Service Manager will be responsible for leading our **2 ongoing projects** _(automation of data and customer document entry, and creation of a new customer satisfaction measurement tool)_ with the **support of IT teams.**: - Understand **commercial challenges and regulatory changes **to meet commercial objectives. Act as the interface between **commerce**, procurement (called "**operations**") and the **Supply Chain **through various meetings and transversal missions. **Skills: what we expect of you**: With an education in **commerce, supply chain**, or any other **equivalent field,** you have over **5 years of managerial experience.** **Solution-oriented**, you demonstrate listening skills and **curiosity** to fully understand the situations encountered. Thanks to your **adaptability** and **autonomy**, you will be able to handle them **methodically and with perspective**, to respond quickly, and then **improve existing processes** and **customer satisfaction.** To do so, you will rely on your **leadership** to successfully **carry out the projects** entrusted to you and **guide managers** and their teams **through change**. Thanks to **communicative skills,** you're fluent in **English** and have a **good level in french,** in order to **create connections** between collaborators and managers of different departments. **Your benefits and working environment**: - **Remuneration** over 13 months (depending on profile), **executive status.**: - ** Working time**: Day package, with extra 14 days-off paid /year at minimum - ** Management bonus, profit-sharing**: - Canteen, transport bonus, Works Council (CE) - ** Support and gradual skills development** within a human-sized team. **Recruitment process**: - 1 RH Interview - 1 Manager Interview - (optionnal) 1 Director Interview **Company**: VILMORIN-MIKADO **Position localization**: **Job location**: Europe, France, Pays de Loire, Maine et Loire (49) **Location**: 3 Rue du Manoir, 49250 La Ménitré, France **Minimum level of education required**: Master's degree **Minimum level of experience required**: 5 years or more **Languages**: - English (4 - Fluent) - French (3 - Professional)