CRM Specialist

il y a 3 jours

Paris e, France Deezer Temps plein

Company Description
We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.

Job Description*
Context: *
**What you will do**:

- Building strong relationships with internal stakeholders (data team, marketing tools team, product team...) to introduce and implement campaigns according to market needs.
- Day to day production management of multi-channel communications from the initial briefs to editorial and creative services, targeting and data selection, as well as deploying them to customers and analysing results to report back to the manager, the team and other stakeholders.
- Development and analysis of test and learn strategy to optimise communications effectiveness; feeding all insights gained from regular reporting back to create a continuous process of testing and refinement.
- Contribute to the global CRM strategy.

Qualifications*
What we are looking for: *
- Team player. We stand strong as a team rather than as a sum of talents and are willing to accept feedback and share our know-how to deliver the best experience possible to our users.
- Must be proactive and self-directed.
- Customer-oriented attitude.
- Ideally 2+ years of experience within the CRM field.
- Knowledge of CRM Platforms (ideally Braze).
- Divergent thinking while also being analytical and data driven.
- HTML and CSS skills are advantageous.
- Passion to learn and progress in CRM marketing.
- Quality, accuracy and attention to detail are critical.
- Ability to work independently or as part of a team to ensure the job gets done.
- Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels.
- Able to effectively prioritise workload, set up systems to organise and manage administrative work.
- Working proficiency in English, an additional language is a plus.
- True music fan ;)

Additional Information*
- Flexible working policy with up to 10 days/month remote work
- Home of music : deezer premium family subscription offered, opportunity to attend private artists sessions, amazing deezer parties for employees
- English or French language courses open to all
- Gymlib partnership + gym room and yoga/pilates classes on site
- Headquarters in the heart of Paris, at home vibe and rooftop with amazing city views
- Cafeteria stocked with free drinks and snacks daily and weekly casual drinks
- Hackathons & meetups

We are an equal opportunity employer

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