Customer Success Specialist, French Market

Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team

Dental Monitoring in a few words?
- A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
- A Tech company in full growth, always looking for innovation, quality and performance.
- An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
- The first unicorn of the dental sector

We are currently looking for a** Customer Success Specialist **to support our growth.

This opportunity is based in our HQ office in Paris.

**Roles and responsibilities**
- Drive retention and growth among the most valuable DM customers by understanding their business needs and helping them succeed through targeted onboarding support and training
- Enable successful roll-out of DM to customer’s patients, so that a self-sufficiency is achieved by a practice
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- identify opportunities for customers to act as DM advocates (e.g. testimonials, case studies)
- Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other DM solutions
- Marshal resources across the DM organization as needed to support customer’s product and patient issues
- Represent the voice of the customer to inform DM sales process and product Roadmap

Information Security
- Be aware of their own responsibility regarding information security
- Perform their work according to the applicable policies and procedures
- Contribute actively to the continuous improvement of our ISMS
- Report any observed or suspected weaknesses in our ISMS and any information security incident

**Your experience**

Essential Qualifications:

- Experience in a Customer Success, Relationship Management, Account Management, or similar role
- Experience working with software solutions that need to be adopted to success within challenging customer conditions
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Degree educated and knowledge of the dental market
- Excellent knowledge of technology and especially strong in social networking and communication technology (Skype, Zoom, Linked-In and Office software)
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals and upsell/cross-sell
- Empathetic, positive attitude with a desire to help our customers reach their goals

Preferred Qualifications
- Fluent English and French, any other European language is a plus
- Experience with Salesforce
- Healthcare / Clinical experience is a plus

**Your working environment**

DM is a great place to work, and as a **Customer Success Specialist** here you will thrive because:

- Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
- Everyone will do their best to help you develop your skills -we know you can’t know everything.
- Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
- At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.

**Dental Monitoring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.