Customer Success Manager

**Welcome** **to the Future of Spend Management with Medius and Expensya**

As we embark on a new chapter following Expensya's recent acquisition by Medius, we are thrilled to introduce you to our dynamic fusion of expertise and innovation. Medius, a prominent global provider of cloud-based spend management solutions, joins forces with Expensya, a pioneering name in expense management technology, to revolutionize the landscape of financial control and process efficiency.

Combining the expertise of a leader with the agile culture of Expensya continues to excel in offering end-to-end automation for managing company expenses—from budget setting and validation to payment processing and accounting integration.

At Medius, we have established ourselves as trailblazers in the industry, empowering organizations worldwide to drive their businesses forward through unparalleled process optimization, cost-savings initiatives, and enhanced financial oversight. Our comprehensive suite of modular spend management solutions encompasses everything from payments and strategic sourcing to contract management, procurement, and accounts payable automation. Combined with Expensya's cutting-edge expense management capabilities, we offer a holistic approach that ensures seamless control, compliance, and substantial cost reductions throughout the entire source-to-pay process.

If you are seeking a stimulating environment characterized by unparalleled momentum and rapid growth, look no further. Join us as we lead the charge in reshaping the future of spend management, setting new standards of excellence, and driving impactful change across industries.

**The position**

As a Customer Success Manager you goal is to secure the adoption of our payment platform. Your main objective is to ensure a smooth onboarding experience and to maximise the benefits the customers get from the Expensya platform as well as the volumes of spend on the platform.

**Some of the tasks you will be performing**:

- Understand the customers’ objectives and expectations from the Expensya payment product
- Manage the whole customer journey from onboarding to the full usage of the platform
- Provide guidance and best practices to the customers on the most effective implementation of the platform and future usage of the cards.
- Assist the customer during the change management process both for financial teams and the end-users to ensure a rapid and comprehensive usage of the cards.
- Monitor and report on customers onboarding progress and platform usage
- Ensure customer satisfaction and platform adoption, conduct regular checkpoints with the customer to ensure they get the best value of the platform during the first months following the customer’s GoLive.
- Set-up action plans to address customers issues and collaborate with the internal teams for their effective implementation.
- Be the customers’ advocate within the internal teams.
- Collect usage and implementation feedback and share with the product team to continuously improve the client experience.

**Requirements for the **position**:

- With an Engineering or business school degree, you have 2+ years of experience in a customer success management position or in a similar customer facing role (account management or project management)
- You are curious and a quick learner.
- You are autonomous and have the capacity to work on several customers simultaneously.
- You are patient and have a positive attitude to foster long-term relationship with the customers.
- You are data-driven and able to analyse the data regarding the customers usage.
- You have excellent written and verbal communication skills in French and English; German language skills would be a strong advantage.
- You have an AI-driven mindset and leverage on AI technologies to improve your day-to-day delivery
- Knowledge of ERP accounting integration and/or payment industry is a strong advantage.

**What** we offer**
- An optimized on-boarding in order to facilitate the integration and the discovery of the teams
- A strong and positive company culture, with close-knit teams and a stimulating work environment
- A great flexibility in the organization of work (work from home possible)
- All company seminars and celebration trips and other spontaneous events
- Multiple benefits such as a great health insurance, continuous training