Customer Care Agent

The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you’ll do & Who you are

We are looking for a dynamic and customer-focused Customer Service Agent to join our Recommerce BU team at leboncoin.
You will be responsible for providing exceptional customer support primarily using Zendesk and Salesforce.

Main responsibilities:

- Handle customer requests, questions and complaints across a variety of support channels (Zendesk, phone..).
- Resolve issues in an efficient and professional manner.
- Provide accurate information about the company's products/services.
- Record customer interactions in CRM (Salesforce)
- Identify and escalate complex issues to appropriate teams.
- Follow company procedures and policies while maintaining a high level of customer satisfaction
- Participate in the continuous improvement of customer service processes
- Be a brand and product advocate
- Use Zendesk to manage and track customer support tickets
- Update and maintain customer information in Salesforce
- Collaborate with other departments to resolve complex issues
- Achieve and maintain performance targets in terms of quality and quantity

Qualifications required:

- Previous experience in customer service
- Proficiency in Zendesk and Salesforce (or the ability to quickly learn how to use them)
- Excellent written and oral communication skills in French, English would be a plus
- Ability to work independently and as part of a team
- Ability to manage several tasks simultaneously and prioritise effectively
- Strong customer focus and ability to remain calm under pressure

Desired skills:

- Fluency in English (a plus)
- Experience in the field of recommerce or the circular economy
- Knowledge of second-hand and refurbishment market trends

What we offer:

- A dynamic and stimulating working environment
- A corporate culture that encourages innovation and creativity
- A close relationship with our customers
- An agile environment that adapts quickly to changes in the market and offers numerous opportunities in various internal markets.

If you are passionate about customer service and want to contribute to the success of leboncoin's Recommerce BU, we invite you to apply

Location: Paris, UFO
Type of contract: 6-month fixed-term contract
Face-to-face position 2 days on site compulsory
- Benefits- Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:An attractive Base Salary-
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection-
A 24/7 Employee Assistance Program for you and your family, because we care ❤️-
Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow- Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.