IT Support Specialist

il y a 3 heures


Strasbourg, France Sharp Brains - Global IT Support Temps plein

2-4 years of experience in Onsite support
- Knowledge and experience on windows 7 OS
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize, and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
- Experience with Service Management tool - ex-Service now
- Should have good expertise in EUC tools, remote support tools, MS office, and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets

Stipendio: 20,00€ - 25,00€ all'ora

Possibilità di pendolarismo/trasferimento:

- 67037 Strasbourg: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)


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