Sales & Customer Services Co-ordinator

**Who we are**:
**Rhino Products sarl**

**At the Rhino Products Group, our ultimate goal is to help van users around the world work safely and more efficiently every day.**

In order to achieve this vision, we are on a journey to become the world’s leading manufacturer of commercial vehicle accessories in terms of**:Product Quality**, **Design Innovation**, **Customer Service** and **Sustainability**.

With a range that includes internal van racking, roof racks, bars, ladder transportation systems, rear steps, side steps, pipe tubes and door ladders, we supply products of unrivalled quality around the world.

Rhino is proud to be an equal opportunity employer. Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce.

**Our commitment is founded on a set of core values**:

- Exceptional Product Performance
- Customer Focus
- Leading a Fast Changing Market
- Global Capability
- Transparency, Integrity and Respect
- Environmental Consciousness

BLUCHER FRANCE

91090 Lisses

De 32 000 € à 38 000 € par an - CDI, Temps plein

Reporting to: Sales & Customer Services Manager (UK)

Supporting: 2 France based Sales Managers

Hours of work: Monday - Friday 8.30am to 5pm

**Location**

The Lyon area is preferable, but not essential.

All office equipment will be provided.

**Main purpose of job**:
The role will also involve supporting the sales managers with lead generation, using a database provided. This will entail qual checking prospects and making appointments for the sales managers.

**Responsibilities**:

- Respond to incoming customer service calls, providing timely and effective solutions to customer queries and concerns
- Outbound calls to customers, requesting additional information on an order or informing them of a delivery status.
- Process customer orders with precision and speed, utilising our internal systems to keep customers updated on the status of their orders
- Anticipate and mitigate potential delays or complications, developing strategies to ensure seamless order fulfilment
- Liaise with our UK despatch and customer service departments to ensure prompt and efficient delivery of customer orders (on occasion)
- Update customer EDI systems as necessary
- Proactively and professionally resolve customer complaints, ensuring a successful and satisfactory outcome for all parties involved
- Organise and process customer returns, adhering to our internal policies and procedures

Collaborate with our Quality Department to investigate and resolve warranty claims, communicating findings and outcomes to customers

**Person Specification**
- Native French speaker (professional level of native language)
- English - fluent
- Must be able to travel to the UK for initial training period and for ongoing training from time to time
- Previous experience working in a call centre or customer service environment
- Practical experience working in an office environment, involving data entry and customer service inbound and outbound calls
- Have outstanding attention to detail
- The ability to work stand alone with the support of an external team
- Excellent communication and teamwork skills
- Proficient in MS Office and ERP
- Demonstrated ability to prioritise tasks, meet deadlines, and maintain a professional approach in a fast-paced environment

Confident, relaxed with outbound calls.

If you thrive in a fast-paced setting and are eager to make a positive impact on our customers and our business, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: 32,000.00€ - 38,000.00€ per year

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Native French Speaker & fluent English (required)

Work Location: Remote

Reference ID: JJ/02/10