Service Sales Account Manager

Overview:
We have an exciting opportunity for a **TECHNICAL-COMMERCIAL ENGINEER, SERVICE PRODUCTS **to be part of our Service Sales Team at Waters, Paris (Lyon).

Position will be located at **:Domicile : Lyon idéalement ou dans le territoire assigné**

Territory**:Grand Est, Auvergne Rhône-Alpes, Bourgogne France-Comté, Provence-Alpes-Côte d'Azur, Languedoc-Roussillon**

Salary**:Base + %**

Company car**:Yes**

**Responsibilities**:
The main responsibilities include:
- Managing the entire Service Plan and Upgrade sales process and establishing partnerships with our customers.
- Managing resources, liaising and educating across departments - working closely with support groups (e.g. Instrument Sales, Chemistry Operation, Informatics, Marketing and Order Entry) in addition to close cooperation with the operational Service Managers and Engineers.
- Formulating and successfully implementing business plans.
- Planning and prioritising personal time and sales activities.
- Managing the plan product mix, upgrades, customer education, professional services and pricing to agreed targets.
- Using and updating the customer relationship management system, the service plan quotation system, and other systems as required. Travels : Willingness to travel 50% of her/his time.

Qualifications:

- Highly motivated individual with charisma, perseverance and drive, plus the ability to work effectively in pressurised sales situations.
- Customer focused with excellent listening skills.
- Ability to understand and communicate complex technical & commercial values.
- Good interpersonal skills with a positive sense of humour and must be a good team player - prepared to work as a member of an integrated sales/service organisation.
- Good priority setting and organizational skills.
- Knowledge of computers and the use of standard Windows-based packages (knowledge of a Waters chromatography or mass spectrometry data system would be desirable)

Qualifications & Experience- Master in Chemistry, Biochemistry(Bac +4 / Bac +5)- Technical sales experience, ideally in the software or mass spec field
- Experience in a laboratory, with a background in chromatography and mass spectrometry would be a plus
- Field Service Experience in chromatography and mass spectrometry would be a plus

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._