Cdd Omnichannel Coordinator

il y a 4 jours

Paris, France Christian Dior Couture Temps plein

**Position**:
Within the Digital & Omnichannel department, you will assist the Omnichannel team in implementing new projects part of the omnichannel transformation and optimizing the performance and business impacts of existing omnichannel services. You will collaborate with Digital, Retail, CRM and IT teams across HQ and regional level. You will identify and analyze emerging trends and opportunities to improve omnichannel performance and customer engagement.

**Job responsibilities**:
The Omnichannel Coordinator main activities will be the following:
REPORTING & PERFORMANCE MONITORING
- Monitor key performance indicators (KPIs) across regions and product categories to identify areas for optimization in collaboration with key stakeholders at central and local level (mainly Digital & Omnichannel, Retail performance and CRM teams),
- Support the preparation of monthly and quarterly Omnichannel performance reviews with regional teams,
- Leverage dashboards and analytical tools to report on Omnichannel services performance, ensuring data accuracy. Develop and maintain reports for new Omnichannel services,
- Analyze key market trends and support local stakeholders to create actionable improvement plans,Track and analyze Net Promoter Scores (NPS) and client feedbacks to identify risks and opportunities to improve the DIOR Omnichannel customer experience.SERVICES OPTIMIZATION & BENCHMARKS
- Conduct “ad-hoc” studies and benchmarks, partnering with the Data team, to provide insights and support the regional teams on specific challenges,
- Analyze existing services to identify and propose concrete optimization strategies,Assist with the implementation of services updates and tool configurations.**Profile**:

- Master’s degree in Business, Digital, Marketing or related field,
- 2 years of experience, preferably within the Retail or Luxury industry,
- Strong analytical and problem-solving skills with a results-oriented approach,
- Excellent communication and interpersonal skills with fluency in English, enabling effective collaboration within an international team,
- Highly organized and self-motivated with a proactive mindset,
- Proficient in Microsoft Excel and Powerpoint, including data analysis and reporting,
- Passionate about customer experience and digital innovation.

**Additional information**:
Encouraging _diversity in all its forms, Christian Dior Couture has been committed since 2013 to an approach in favour of the employment of people with disabilities. _

**_CHRISTIAN DIOR _**
**MAISON***:

- “Whatever you do - whether for work or pleasure - do it with passion Live with passion,” _wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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