IT Support Engineer

**EXCLUSIVE NETWORKS**|**Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**DUTIES AND RESPONSIBILITIES**|**About the role**

We are looking for an IT Support Engineer to assist with the maintenance and configuration of our internal infrastructure, including computer systems, servers, and network infrastructure. The role involves installing hardware and software and continuously improving our IT operations to meet the business needs of our organization. You will actively resolve problems and issues related to computer systems, networks, and infrastructure, minimizing work disruptions locally. A business continuity approach is essential at all times. You will collaborate with the wider team to unify and simplify solutions across all regions and embrace IT modernization to boost employee productivity. You will report to the Global Digital Workplace Manager.

**Key Responsabilities**:

- Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
- Support modern technologies for all offices locally and globally including remote.
- Continuously assess and improve the support services we offer to our business units in line with their regional requirements and our global scale.
- Support the day-to-day operation of all technology or telecommunication devices (hardware, software, networkendpoint related, internetendpoint related, and phone) across our IT Service Management (asset, incident, problem, and change management)
- Continuously evaluate current configurations and improve where needed.
- Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
- Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.

**QUALIFICATIONS AND EXPERIENCE**|**About you**

**The**IT Support Engineer should have the following skills and experience**:

- Degree in relevant IT field or have equivalent professional experience.
- Minimum 3 years of relevant work experience.
- Proficient in both French and English.
- Strong knowledge of Windows and Macintosh clients.
- Familiar wiht Windows server roles (AD DS, AD FS, DNS and DHCP) as networked workstations (LAN, WAN, WLAN).
- Basic understanding in network design for multi-office environment.
- Knowledge of firewalls and switches (Fortinet) is an advantage, but not mandatory.
- Experience with Intune for device management and configuration.
- Ability to document process clearly.
- Experience in troubleshooting wireless networks and wireless issues.
- Excellent organisation skills.
- Ability to work within fast-moving team.
- Strong communication skills (both written and verbal).
- High attention to detail.
- Collaborative team player but able to make indipendent decisions.

**WHO ARE EXCLUSIVE NETWORKS?**|**Why work for us**

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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