Staff Technical Account Manager

**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

**What are we looking for?**

As a TAM you will work directly with SentinelOne's enterprise customers to drive the adoption and continued value of our products and services, and to develop new business opportunities. You will create and maintain long-term relationships, and you will also manage complex implementations, onboarding projects, consulting assignments and technical escalations, whilst working closely with several of our teams, including Dev, Product, Security, Sr. Management, Support. You will become a technical authority for S1 technology while constantly improving best practices for the our solutions and services.

**What will you do?**
- Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty
- Lead complex implementation and onboarding projects for S1 products and services
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more
- Work independently to evaluate a customer's environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers' business needs, infrastructure, security and compliance requirements
- Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate for customer needs, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback
- Maintain in-depth understanding of company technology, products, and services
- Contribute to our knowledge base by creating best practices guides and video tutorials

**What skills and knowledge you should bring?**
- **French language skills required**:

- 3+ years experience in field engineering, i.e. in a Senior Support Engineer (tier 3-4), Technical Account Manager, or Pre-Sales role
- Experience with host base (endpoint agent) security solutions is strongly preferred
- Multi OS support experience strongly preferred: Windows, Mac and Linux (experience with mobile platforms is an advantage)
- Postgres experience, or any other DB (queries and basic programming) is an advantage
- Previous scripting experience - at minimum a working knowledge of Python, Powershell, and Unix shell scripts
- Working knowledge of Windows Sysinternals is strongly preferred
- Training delivery experience is required
- Strong project management skills
- Experience working with enterprise customers
- Strong customer-focus, alongside excellent problem solving and time management skills
- Excellent written and verbal communication skills
- Ability to work in a dynamic environment with a globally dispersed, cross cultural team
- Up to 20% travel time

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.