Customer Success Manager Csm

il y a 2 semaines

Paris, France Bryj Temps plein

We are looking for talented, passionate, and committed people to join our Sales team and help us meet the challenges of our ever-growing business. As CSM, you will work as a part of an inclusive and autonomous agile team and collaborate with other product, customer ops, and marketing teams across the company to deliver on time and according to quality standards.

Tasks & Responsibilities:

- Driving retention and growth among our customers by understanding their business needs and helping them succeed.
- Becoming an expert on the Bryj platform to drive customers’ success.
- Conduct QBRs with customers.
- Working with your customers to identify processes that can be improved through the use of our platform and designing campaigns to reinforce users' engagement.
- Quantifying the forecasted and realized business value of the solution and proactively identifying improvement areas and tangible actions which can be implemented to increase value.
- Be the link between our Sales, Marketing, Product, and Project Management team and provide customer feedback and needs identifying product and process enhancements.
- Maintaining a cadence of communication at the level of operational, tactical, and strategic engagement with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
- Being accountable for CSAT, NPS, renewals, and upsells.

Skills & Experience:

- 5+ years experience in customer success/account management with a strong track record of success in a fast-paced, high-growth, rapidly changing SaaS environment.
- 2+ years experience in digital or technology.
- Experience with the following tools: Jira, Asana, Slack, Intercom, Confluence, Salesforce, and Microsoft Office.
- Great communication skills and intuition for communication strategy at every level, with the ability to communicate technical concepts to a non-technical audience.
- Expertise in the iOS and Android mobile platforms/stores and knowledge of mobile best practices, including acquisition strategy, analytics, engagement, etc.
- Ability to work across multiple cultures and geographies and build strong customer relationships.
- Must speak and write English at a professional level. French is a plus.
- An understanding of the sales process and the roles and responsibilities involved.

Performance Evaluation:

- GDR/NDR goals
- Renewal rate
- Expansion rate

Passion:

- Have dedication and care to drive customer success

Role Location:

- Must be based in Paris

**About Bryj**

Bryj** **(pronounced bridge) is a full-lifecycle enterprise mobile app solution for any app store worldwide. From idea to ongoing success, customers using Bryj benefit from the single source solution of its platform and expert team included with one subscription. Bryj powers and grows apps that seamlessly connect enterprise systems, provide intelligent analytics and AI, advanced UX marketing tools, a low-code app studio, and a world-class customer experience. Trusted by leading technology partners like Salesforce and Microsoft, Bryj has experienced trillions of user engagements, powered billions of app sessions, and championed hundreds of apps.

**Why work with us**:

- Human-scale company with solid values: Care, Integrity, Simplicity, Fun, and Boldness.
- Flexible remote policy.
- Be part of an innovative culture.
- Opportunity to learn.
- We’re an international company with an international team.
- We value autonomy over micro-management.

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