Customer Care Specialist

**Experience **:Student / Recent Graduate - **Related jobs **:Marketing & Webmarketing - **Industries **:Digital / E-commerce, Recruitment / Training - **Remote work type **:Not specified - **Business type **:Start-up - **Application deadline **:The job will be removed when the position is filled **Company Description** **Who are we?** Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 25 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe. With 68 million euros raised to date, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence. To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work. **More about our vacancy**: As Customer Care Specialist for the French speaking part of Belgium and EMEA market, you will be responsible for answering the queries of our Belgian and international customers to ensure their satisfaction and happiness. Furthermore, it is of course extremely important that the customers correctly understand our platform and its functionalities so that they use the acquired tools correctly and continuously. **The daily tasks in this position include**: **1. you will handle incoming operational requests from existing clients.** You use special tools to track customer enquiries - we pay attention to scalability and always try to implement new smart solutions for recurring questions. #WorkSmartNotHard You'll be able to identify and reproduce customer technical difficulties and report them to IT - we know all the intricacies of the platform and are true experts. #TroubleShooting **2. onboarding new clients** You'll help set up the various products and tools that clients have purchased - always in consultation with the relevant Account Manager:in. From Day 1 of each new partnership we are directly involved. #WithoutusNothingHappens You conduct webinars in which we show, present and explain the products to the customers - most of the time we are active behind the scenes, but sometimes also in front of them :) #TimeToShine You guide customers through their first steps on the platform and make sure they find the information they need in our HelpCenter - we build trust, a good relationship and ensure a 1-A service level. #ServiceLevelAgreement **3. you work on internal projects that aim to constantly improve the satisfaction of existing and new customers.** You understand the specific needs of international clients and ensure that these are taken into account in JobTeaser's international strategy - we work across teams and our client feedback is invaluable internally. #ChoseYourBattles You'll take part in team projects to make sure our customers have the best possible experience (Knowledge Management) - we believe in a growth mindset and as many things change in little time in a start-up, you always grow with the company. #ItWillNeverBoring **4. you are an expert for our products and the EMEA market** You know the back office functionalities inside out You are able to identify and assess recurring problems and feedback in this regard You make suggestions to improve our products and the platform You are the link between all departments You work with the account managers, but also closely with the product and technical teams. Being an expert is extremely important here. It's fun to know the platform inside out and as we are a start-up or scale-up with big ambitions, new functionalities are added all the time **Qualifications** **More about who we are looking for**: We are looking for a profile with at least a Bachelor's degree, experience in dealing with clients and with: - Skills like: a quick wit, responsiveness and willingness to surprise customers with the quality of service - with an eye for detail, analytical skills and organisational talent; - with strong teamwork skills and communication affinities; - with pedagogy, patience and a strength for listening; you take time to listen to our clients' problems; - with an excellent command of spelling and an enjoyment of written communication - with French as your mother tongue and fluency in English; knowledge of other European languages is also a plus (but not a must; in the International Customer care team our team language is English) **Why join us?** - To be part of building the Career Tech Unicorn of tomorrow - we have really big things in store - To have a job with purpose, helping young talent find their dream job - we find that it's not enough to just have "any" job, but that the mission often gives us direction, carries us through our daily lives and is just plain fun. - To join an international team of 260 people - Com